Clinical Support Specialist

Our mission is to deliver evidence-based, intensive, multidisciplinary, and collaborative pediatric therapy that empowers children and their families to achieve their fullest potential. Our neighborhood therapy centers make it easy for families to access a comprehensive approach to therapy, offering Speech Therapy, Occupational Therapy, Physical Therapy and Feeding/Swallowing/Myofunctional Therapyin one center. Why Join Us? Collaborative, Multidisciplinary Environment – Work alongsideOT, PT, Speech, and feeding specialists all under one roof, enhancingholistic care and professional development. Innovative, Evidence-Based Methods– We emphasizeearly intervention, intensive therapy, and play-based techniquesto maximizeneuroplasticity and long-term developmental success. Support for Your Growth– Free CEUs,conference budget, research opportunities, and leadership pathwaysfor those looking to advance within the company. Achievable Productivity Goals & Competitive salary Enjoyclinic-based serviceswith small, manageable caseloads. Position Summary: The Clinic Support Specialist (CSS)plays a vital role in ensuring a seamless experience for our clients, families, and clinical team. This position is responsible for front office operations, client communication, and administrative support to maintain efficient clinic flow. Schedule: This role can consider someone as part time or full time. Typical office hours are Monday - Friday. Key Responsibilities: · Greet and check in clients and families, ensuring a positive and welcoming experience · Manage incoming calls, messages, and general inquiries · Coordinate scheduling within the EMR system and communicate with clinical staff · Support intake processes and collaborate with the intake team as needed · Assist with insurance-related tasks, including verifying benefits and handling authorizations · Maintain accurate and timely documentation in all systems · Monitor clinic flow and communicate client arrivals to staff promptly · Address and de-escalate client concerns professionally, escalating when appropriate · Support general administrative duties to ensure clinic efficiency Qualifications: · Associate’s degree required; bachelor’s degree preferred · 1-3 years of relevant experience in a medical, therapy, or administrative setting preferred · Strong organizational and multitasking skills · Excellent communication and customer service skills · Ability to work in a fast-paced environment while maintaining professionalism · Experience with children, &/or children with disabilities · Experience with EMR systems and insurance processes is a plus · Quick study and eager tolearn · Demonstrate a self-initiativespirit · Proficiency in Microsoft Office 365 required What We Offer: · Supportive, team-oriented work environment · Opportunity to grow within a multidisciplinary organization · Meaningful work making a difference in children’s lives We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. #J-18808-Ljbffr