Director of Operations - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• gas card
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance

You May Be a Great Fit as a Director of Operations at the Jennifer Herren Agency if: 

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You can provide on the spot coaching while providing constructive criticism 
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re detail-oriented , especially when handling sensitive information or important matters.
• You listen first, then guide , making customers feel understood while confidently providing options.
• You’re motivated by goals and growth , and you know how to turn needs-based conversations into confident customer decisions that truly help customers.

Location Address: Burleson and Godley location
638 SW Wilshire Blvd | Burleson
8841 N HWY 171 Ste E | Godley

At the Jennifer Herren Agency we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

A Director of Operations leads business operations, coordinates team performance, trains and coaches both teams and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.

Key Responsibilities

• Lead daily operations and guide team workflow.
• Oversee administrative and compliance procedures.
• Track progress toward established business objectives.
• Collaborate with the agent to implement strategic initiatives.
• Promote a positive and customer-focused environment.
• Train and Coach In-Book Sales/Retention team and Out-of-book sales team

Qualifications

• Leadership experience in business or office management, preferably insurance experience
• Excellent communication and problem-solving skills.
• Strong attention to detail and follow-through.
• Experience with multiple computer systems
• Coachable, great work ethic and the ability to lead by example

As Director of Operations for the Jennifer Herren Agency, you run the day-to-day of a fast-moving State Farm agency and help the owner scale results. You lead the team, tighten processes, keep the agency compliant, and make sure every client gets fast, accurate help. You’ll own production rhythm, service standards, and the systems that drive retention and growth.

Responsibilities
People and Leadership

• Recruit, hire, and onboard team members in sales and service roles
• Set clear goals, run 1:1s, coach to metrics, and manage schedules
• Build a positive, accountable culture focused on client outcomes
• Consistently  coach and train both teams on office systems and processes

Sales Enablement and Growth

• Run the weekly production cadence and pipeline reviews
• Improve quote quality, follow-up, and close rates across P&C, Life, and Health
• Partner with the owner on campaigns, referrals, reviews, and local events

Client Experience and Retention

• Oversee renewals, coverage reviews, cross-sell
• Run weekly and monthly reports to keep up to-date with gain and growth targets
• Track NPS or review scores and resolve escalations

Operations and Process

• Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
• Manage task queues, quality checks, and workload balancing
• Keep data clean across CRM, phones, and e-sign tools