Assistant General Manager

Job Description

Job Description

Description:

Responsibilities

*Oversee daily hotel operations, including guest services, reservations, front desk coverage, and night audit
*Maintain a 45-hour workweek, working a scheduled shift of 12:00pm to 9:00pm to provide afternoon and evening management coverage and support daily hotel operations.
*Hampton Brand Standards Specialist, remain current on all brand standards.
*Treats Shop Management, responsible for overall management and profit.
*Monitor Front Office budget
*Use property management systems (PMS) SEP
*Hotel experience with a background in hotel management, hospitality management, or hospitality operations
*Supervising experience and demonstrated leadership, team management, and managerial communication skills
*Familiarity with human resources practices, hotel guest service standards, guest services, and hospitality reservation systems

Qualifications include:

• Minimum of 2 years of hotel operations or supervisory experience preferred. 
• Strong knowledge of front desk operations, guest services, reservations, billing and hotel PMS.  Hilton PEP experience preferred. 
• Demonstrated leadership skills, including the ability to train, coach, motivate, and hold team members accountable. 
• Ability to oversee and support front desk, housekeeping, and maintenance operations. 
• Basic understanding of hotel budgets, labor management, expense control and guest satisfaction scores. 
• Ability to work independently, prioritize competing responsibilities, and make sound decisions in the absence of the General Manager.