Level 1 Help Desk Support Analyst - hybrid - onsite 1 day week
Calance
Job Description
Job Description
We are hiring Level 1 Help Desk Support Analyst - hybrid - onsite 1 day week for a Contract position in Elk Grove Village, IL
Overview: Seeking a reliable and approachable Level 1 Help Desk Support professional to provide day-to-day technical assistance to our internal team. This role primarily supports a blue-collar workforce, so strong communication skills and a service-oriented mindset are key. You ll be the go-to resource for basic IT support, helping employees stay productive with their technology. Key Responsibilities: • Provide Level 1 help desk support for end users across the organization • Assist with Microsoft-related support (O365, Outlook, Teams, basic setup and troubleshooting) • Support device setup, configuration, and onboarding for new employees • Respond to and resolve basic technical issues (password resets, connectivity issues, software questions, etc.) • Troubleshoot hardware and software issues for desktops, laptops, and mobile devices • Deliver clear, easy-to-understand guidance to non-technical users • Escalate more complex issues to senior IT staff as needed • Maintain accurate documentation of support requests and resolutions Qualifications: • 1 3 years of experience in a Help Desk or IT Support role in manufacturing environment • Knowledge of Microsoft 365 tools and Windows environments • Strong customer service and communication skills • Comfortable supporting a non-technical, hands-on workforce • Ability to troubleshoot and think critically in real time • Bilingual (Spanish/English) is a plus, but not required Schedule & Work Environment: • Flexible start time with an 8-hour workday (must conclude no later than 4:30 PM) • Hybrid schedule with 1 day per week onsite in Elk Grove Village, IL Estimated Pay Range: 30/hrVacancy posted 2 days ago
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