SENIOR HELP DESK TECHNICIAN

Job Description Igniters operate in the world’s most demanding environment. Igniters are self‑motivated, mission‑driven, and relentless in solving the Warfighters’ hardest problems. We move fast, think differently, and execute with precision to tackle high‑stakes challenges across AI/ML, space and missile defense intelligence, EMSO, advanced analytics, and programmatic domains. As an employee‑owned SDVOSB headquartered in Huntsville, AL, our team delivers mission‑critical impact for the Army, Air Force, Space Force, MDA, NASA, DIA, and FBI. Ignite exists to outpace the threat and deliver results that matter in the moments that count. Ignite is seeking a Senior Help Desk Technician (DTS) – Senior serves as a DTS Subject Matter Expert (SME) supporting USASMDC G8 RMASP Division travel operations and audit readiness efforts for Telework . The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role provides expert‑level DTS support, travel policy interpretation, audit execution, and business process analysis to ensure compliance, accuracy, and operational efficiency. Contingent upon contract award. Job Requirements Key Responsibilities Serve as DTS SME with deep expertise in all DTS modules, features, data requirements, and system workflows Provide Tier II DTS support to travelers, Approving Officials, and leadership Lead audits of DTS authorizations and vouchers for compliance with JTR and DoD FMR 7000.14‑R Support GTCC management actions and advise on travel card policy compliance Maintain oversight of daily performance logs and audit tracking metrics Provide content management and business process analysis support to G8 Audit Readiness, Systems, and Policy personnel Utilize SharePoint and SMDC KMST portals to manage DTS taskers, documentation, and workflows Develop and submit process improvement recommendations to the ACOR to enhance compliance and audit readiness Participate in group discussions and provide DTS expertise to leadership and stakeholders as required Qualifications Secret clearance (required) 8+ years of experience supporting DTS and DoD travel operations Recognized DTS Subject Matter Expert with in-depth knowledge of JTR and DoD FMR 7000.14‑R Extensive experience performing DTS audits and supporting audit readiness activities Experience supporting Army or DoD Resource Management business processes Proficiency with SharePoint and web-based knowledge management systems #J-18808-Ljbffr Socket