Automotive Service Advisor

Service Writer/AdvisorAt Coughlin Automotive, we've got more business than we can handle, and we need you! Coughlin is currently looking for an experienced Service Writer/Advisor for our Pataskala Ford location.The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service.We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, Chillicothe, Marysville, Lancaster, Lewis Center, and Dublin. Our success is built on a commitment to quality, service, and community - powered by great people.Responsibilities:Answer service calls, set and confirm appointmentsWrite repair ordersAct as a liaison between the technician and customerAssist your client through the service process.Collaborate with various team members for loaner availability, proper warranty processing and disclosureQualifications:Previous experienceStrong record of positive customer satisfaction resultsOrganized and friendly personalityFantastic communication skills with your customersProfessional personal appearanceTeam oriented and self-motivatedAble to work with little supervisionClean driving recordCoughlin Offers:Competitive pay planMedical, Vision, and Dental InsuranceCompany matched 401kShort Term and Long-Term DisabilityLife InsurancePaid vacations/Company holidaysEmployee DiscountsOngoing professional development and Excellent opportunity for advancementWhether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.