Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• SIMPLE IRA
• Paid time off
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andrew Locke - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. This is a hybrid sales + service role. You grow our agency through meaningful customer relations and acting as a liason between customer needs and agency departments. You improve the lives of our customer by proactively marketing relevant products and services. Grow your career as you improve your community. As an attentive sociable, and sales-minded professional, we are eager to have you on our team.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Make outbound calls daily.
• Provide information about insurance products and services.
• Assist customers with policy changes and billing questions.
• Handle customer inquiries and provide timely responses.
• Support new policy sales.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Coachable and motivated.
• Required to get Property & Casualty Insurance licensing as well as Life and Health.