Part-Time Centralized Scheduling Agent

Position: Part-Time Outbound Centralized Scheduling Agent (Outbound Focus) We are seeking motivated, self-directed individuals to join our team as Part-Time Centralized Scheduling Agents, specializing in outbound customer communication. This role plays a key part in driving service traffic and maintaining customer engagement across our automotive group. This is an outbound-focused position responsible for contacting customers to schedule service appointments, follow up on missed opportunities, and support overall retention efforts. Schedule: Part-time position with flexible scheduling within the team hours of Mon - Fri 8am - 6:30pm and Sat 8am - 3pm Evening and weekend availability preferred Ability to commit to a consistent weekly schedule is required Ideal for individuals seeking supplemental income with performance-based earnings Key Responsibilities: Conduct high-volume outbound calls to customers for service scheduling and follow-up Re-engage inactive customers and recover missed service opportunities Accurately schedule appointments and document all customer interactions Maintain a professional, confident tone on every call Meet or exceed daily and weekly call and appointment-setting goals Additional Requirements: Must be comfortable making outbound calls for extended periods Strong work ethic and ability to stay productive in an independent work environment Goal-oriented mindset with a focus on results and performance metrics Reliable attendance and consistency in scheduled hours Basic computer proficiency and ability to navigate multiple systems efficiently What We're Looking For: Clear, confident communication skills with a strong phone presence Self-motivated and disciplined, especially in a flexible schedule environment Resilient and comfortable handling objections and call rejection Previous call center, BDC, sales, or customer service experience preferred Compensation & Benefits: Pay range for this position: $17 - $18/hr Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education. Flexible scheduling to fit your availability PTO after 90 days of employment Paid training and ongoing support Opportunity to grow into full-time roles within the organization Gerald Auto Group