District Manager, *Future Opportunities*

District Manager

Stamford - Stamford, CT 06901

Overview

Salary Range $108,000.00 - $125,000.00 Salary/year Position Type Full Time Education Level High School Travel Percentage Road Warrior

Description

Apply today if you are interested in a future opportunity with Lovesac. As we continue to grow and new opportunities become available, we will reach out to connect!

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same to create truly adaptable, comfortable furniture that can be with you for life.

About Our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It's about success, of course, but it's also about making a positive impact on everyone our business touches. By prioritizing work-life balance and flexible schedules, we help people find great fulfillment in their careers and their lives.

About The Role

As a Lovesac District Manager, you are the ultimate Lovesac brand champion. You are responsible for overseeing store locations within an assigned district, driving sales performance, operational excellence and leading high-performing and engaged teams in a people first culture. You will inspire, attract, hire and develop a passionate, sales-driven team that delivers an exceptional brand experience both to our internal and external customers. This role requires a strategic, results-driven leader with a passion for retail, exceptional leadership skills and the ability to foster strong customer relationships.

This position is considered hybrid. Candidates must fully reside in the United States at all times during employment and should have the ability to travel weekly to stores within their assigned territory, in-person meetings, site visits and annual company events.

What You'll Do

Sales and Business Performance:

• Develop and execute strategies to achieve district goals and key performance indicators.
• Analyze sales trends and customer insight data to identify growth opportunities and take action.
• Conducts in-depth store visits weekly to ensure exceptional customer experience standards are being met.
• Implement and drive promotional and financing initiatives to drive traffic and conversion.
• Focus on customer relationship management by leveraging weekly targeted quote reviews to provide further guidance on in-store experiences, product demos, and follow-up outreach.
• Proactively identifies opportunities, create and execute plans with Store Managers to improve their store's performance.
• Monitor competitor activity to enhance market position.
• Holds Store Manager accountable to their team's overall performance and standard KPI expectations leveraging company provided tools.

Team Leadership and Development:

• Recruits and hires high performing leaders to meet sales, client satisfaction, operational, and financial goals.
• Creates an inclusive and engaging onboarding experience for all new Store Managers and teams, ensuring all associates are up to date on training.
• Sets clear expectations, provides consistent coaching and conduct performance evaluations.
• Build trust within market to foster a culture of accountability, motivation and continuous learning.
• Conducts intentional meetings and training to align store teams on business objectives.
• Develops a bench of high performing leaders for succession planning, and new store openings.
• Supports our Lovesac Omni Channel Strategy of providing a high quality, best in class customer experience that includes servicing customers through various channels utilizing our selling processes.

Customer Experience and Clienteling:

• Champions a customer-centric culture across all locations.
• Support stores in implementing clientelling CRM strategies to build lasting customer relationships.
• Resolves all escalated customer issues appropriately and with a sense of urgency.

Operational Excellence:

• Ensures all stores adhere to company policies, procedures and brand standards.
• Executes all promotional campaigns, merchandising floorsets and in-store marketing and ensures they are set to company standards.
• Ensures all staffing needs are met through effective scheduling for designated stores and temporary Lovesac events located within third-party environments.
• Consistently follows company-wide internal processes to support brand consistency. Ensures store standards are supported, including merchandising, marketing, cleanliness, backroom organization, and safety following Company operating policies and procedures.
• Ensures inventory integrity and accuracy in all stores always protecting company assets.
• Consistently follows and ensure teams are following all company-wide internal policies.
• Leads quarterly and annual performance and development reviews for Associates.
• Manages performance, taking proper and corrective action in partnership with People Team and following company policies and procedures.
• Acts with integrity and trust, modeling behavior that respects our Associates, peers, and customers following the core values of our company.
• Perform any other reasonable duties for this role as requested by management.

Who You Are:

Our Lovesac Values:

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies:

Builds Customer Centricity

Drives Remark-able Results

Collaborates Effectively

Makes Good Decisions

Demonstrates Self-Awareness

Qualifications

Requirements

• Bachelor's Degree preferred.
• 3+ years of multi-unit retail management experience in a customer-centric and sales-driven environment.
• Background in clientelling, product demonstrations and customer relationship management.
• Must have a valid driver's license, a clean driving record free of major violations, access to a reliable vehicle for work-related travel along with current vehicle insurance.
• Proven track record of exceeding sales targets and driving business growth.
• Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
• Proficiency in CRM tools, sales reporting systems and retail operations software.
• Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
• Must demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
• Our stores are open 7 days a week and will require morning, evening, weekend, and holiday availability.
• Must be able to travel, as required by the Company in its sole discretion, for weekly travel to stores within the designated market, required company meetings and conferences using various forms of transportation.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel up to 75% of each week using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our