Drive Thru Director

At Chick-fil-A, our Drive Thru Director is more than a manager—they are the leader responsible for creating an exceptional Drive Thru experience through speed, accuracy, and genuine hospitality. As a member of our leadership team, you'll develop people, improve systems, and create strategies that help our restaurant operate at the highest level.

This role is ideal for a servant-hearted leader who thrives in a fast-paced environment, enjoys coaching others, and is passionate about delivering remarkable guest experiences. Working alongside the Operator and Executive Leadership Team, you'll help build a culture of excellence while leading one of the most important areas of our business.

Responsibilities

• Lead all aspects of Drive Thru operations with a focus on speed, accuracy, hospitality, and operational excellence.
• Coach, mentor, and develop Front of House leaders, supervisors, trainers, and future leaders.
• Foster a culture of accountability, continuous improvement, and servant leadership.
• Lead daily Drive Thru huddles and communicate goals, expectations, and performance metrics.
• Analyze operational reports and identify opportunities to improve guest experience and Drive Thru performance.
• Partner with the leadership team to improve labor efficiency, productivity, and staffing strategies.
• Ensure all Front of House team members consistently follow Chick-fil-A policies, procedures, and brand standards.
• Provide ongoing coaching, performance feedback, and team member evaluations.
• Promote a positive and motivating team culture through recognition, contests, and leadership development.
• Oversee Drive Thru equipment, inventory, organization, and overall operational readiness.
• Protect the Chick-fil-A brand by ensuring food quality, presentation, cleanliness, and hospitality standards are consistently met.
• Respond quickly and effectively to operational challenges while maintaining a positive guest and team member experience.
• Collaborate with Executive Leadership on operational improvements, equipment needs, and long-term strategies.
• Perform other leadership responsibilities as assigned by the Operator.

Qualifications

• 2+ years of leadership experience in a fast-paced restaurant or hospitality environment preferred.
• Proven ability to lead, coach, and develop high-performing teams.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to think strategically while remaining hands-on in daily operations.
• Highly organized with strong attention to detail.
• Passion for delivering exceptional guest experiences.
• Flexible availability, including early mornings, evenings, and weekends.
• Ability to thrive in a fast-paced, high-volume environment.
• Demonstrates integrity, professionalism, humility, and a servant leadership mindset.

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with employer match
• Paid Time Off
• Free meal with every shift (subject to Chick-fil-A policy)
• Flexible scheduling
• Closed Sundays
• Scholarship opportunities
• Gym reimbursement
• Cell phone reimbursement
• A fun, team-oriented work environment where you can positively influence others
• Learn firsthand from an experienced Operator and Restaurant Leadership Team
• Intentional coaching, growth, and development to help you reach your professional goals

Why You'll Love Working at Chick-fil-A

• Lead with Purpose – Make a lasting impact by developing people and creating remarkable guest experiences every day.
• Grow Your Career – Receive intentional coaching, leadership development, and opportunities for advancement.
• Make an Impact – Help shape the culture, systems, and future success of one of the restaurant's most important areas.
• Supportive Leadership – Work alongside an experienced Operator and leadership team committed to your success.
• Work-Life Balance – Enjoy flexible scheduling and Sundays off.

What Makes You a Great Fit

• You lead with humility, integrity, and a servant's heart.
• You naturally motivate and inspire others to perform at their best.
• You enjoy coaching, mentoring, and developing future leaders.
• You thrive in a fast-paced, high-energy environment.
• You are proactive, organized, and solutions-focused.
• You communicate clearly and confidently with leaders and team members alike.
• You embrace accountability and continuous improvement.
• You build strong relationships and create a positive team culture.
• You take ownership and consistently lead by example.
• You are passionate about delivering an exceptional guest experience every time.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.