Member Advocate I: Hoag Clinic Engagement Service

Hoag Clinic: Member Advocate I

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

Education and Experience

Required:

• High School Diploma or equivalent
• 1-3 years of customer service experience

Preferred:

• Call Center Environment Experience
• Familiarity with medical terminology
• Experience with Radiology scheduling

License Required: N/A

License Preferred: N/A

Certifications Required: N/A

Certifications Preferred: N/A

Job Identification 127395

Job Category Administrative Support

Posting Date 05/18/2026, 10:15 PM

Apply Before 05/31/2026, 07:00 PM

Job Shift Day

Locations 2975 Red Hill Ave, Costa Mesa, CA, 92626, US

Pay Range $23.00 - 33.16/hour

Remote or Onsite Onsite

Job Schedule Full Time