End User Support Specialist

Job Overview:

We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide on demand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.

Key Responsibilities:

• Provide onsite Smart Hands and L1 EUC support.
• Troubleshoot desktops, laptops, printers, and peripheral devices.
• Perform hardware installation, replacement, and basic break/fix activities.
• Support IMACD tasks (Install, Move, Add, Change, Dispose).
• Assist with network connectivity and basic cabling tasks.
• Provide remote hands support for senior technical teams.
• Update tickets, document work performed, and share site reports/photos when required.
• Coordinate with remote support teams and follow project SOPs.

Required Skills:

• Experience in EUC / Desktop Support / Smart Hands roles.
• Basic knowledge of Windows OS, hardware troubleshooting, and networking.
• Familiarity with ticketing systems and onsite support procedures.
• Good communication and troubleshooting skills.
• Ability to work independently onsite.

Preferred:

• Previous field support or data centre support experience.
• Own transportation and basic toolkit preferred.
• Availability for on-call or short-notice assignments.

Engagement Type:

• Freelance / independent contractor / B2B Contractor
• Ticket-Based / On-Demand Assignments
• Flexible working model