Fuel Attendant/Customer Service Rep.

Fuel Attendant & Customer Service Representative

The Fuel Attendant & Customer Service Representative supports the day-to-day operations of the store and fueling station. This position ensures the safe and efficient operation of fuel dispensing, assists customers both inside and outside the store, and maintains a clean, safe, and welcoming environment. The role combines excellent customer service, fueling assistance, and adherence to company safety and operational standards.

Responsibilities and Duties

Customer Service & Sales

• Greet all customers promptly and professionally, providing a welcoming and positive experience
• Deliver efficient, friendly, and accurate service at checkout and during fueling interactions Communicate promotions, loyalty programs, and product recommendations to customers
• Provide assistance with fueling, propane dispensing, and other customer needs
• Handle customer inquiries or concerns and escalate to management as needed

Fueling Operations & Safety

• Safely operate fuel pumps and propane dispensers in compliance with all company, state, and federal safety regulations
• Verify proper fuel types and pump markings to ensure accuracy and prevent contamination
• Monitor fueling area for leaks, spills, or hazards; respond promptly and report any incidents to management
• Follow all safety protocols, including emergency fuel shutoff procedures
• Maintain required training and certifications related to fuel and propane handling

Cash Handling & Register Operations

• Accurately process cash, credit, and debit transactions through the Point of Sale (POS) system
• Perform cash counts, safe drops, and drawer balancing per company policy
• Verify identification for restricted sales (alcohol, tobacco, lottery, or credit purchases)
• Ensure compliance with cash-handling and loss-prevention procedures

Store & Fueling Area Maintenance

• Keep both the interior and exterior areas of the station clean and well-maintained
• Maintain fuel island supplies including squeegees, paper towels, and windshield cleaner
• Clean and restock self-serve beverage and food stations, ensuring freshness and quality
• Empty trash receptacles, sweep pump areas, and maintain restrooms and entryways
• Report maintenance issues, pump malfunctions, or safety hazards immediately

Teamwork & Operational Support

• Collaborate with team members to achieve store goals and maintain smooth operations
• Assist with deliveries, stocking, and merchandise rotation
• Support special projects or promotions as assigned by management
• Follow all company policies, procedures, and operational standards

Education and Work Experience

• High school diploma or equivalent preferred
• Previous experience in retail, fuel service, or customer service environment preferred
• Basic understanding of fuel safety and compliance procedures preferred
• Ability to complete propane training (as required by state/local regulation)

Skill Set

• Strong customer service and communication skills
• Safety-focused mindset with attention to detail
• Ability to multitask and maintain organization in a fast-paced environment
• Dependable, self-motivated, and able to follow direction
• Basic computer and POS system proficiency
• Ability to learn and apply fueling and safety procedures
• Team-oriented attitude with flexibility for various duties

Physical Demands and Work Environment

• Frequent standing, walking, bending, and reaching throughout the shift
• Ability to lift, carry, and move items up to 50 pounds
• Exposure to outdoor weather conditions, including heat, cold, and rain
• Regular exposure to fuel fumes and cleaning chemicals (PPE provided)
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Must be able to communicate clearly in person and over the phone