Group Manager, Audience Support

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. The Opportunity We’re hiring a Group Manager, Audience Support to help us lead some of Adobe’s most visible and important public conversations. We’re a dedicated team looking for someone to guide a high-impact group of influential product specialists in supporting and engaging our customers and protecting our brand across social. Our team shows up with clarity, empathy, and accuracy, especially when conversations are emotionally charged or high-risk. What You’ll Do Lead and Develop the Team We lead and grow a team of Audience Support Specialists delivering public-facing product support at scale. Set standards for tone, accuracy, and judgment Prepare the team for launches, pricing updates, and high-volume moments Provide actionable mentorship that builds confidence and product proficiency Foster accountability and continuous improvement Partner During High-Visibility Moments We collaborate with leaders to align product support and customer engagement with broader care strategy and known issues. We turn product truth and audience sentiment into decisive action. Prepare and Adapt in Real Time Lead proactive briefings ahead of sensitive events, equipping your team of specialists with mentorship, clear resolution paths, known issue context, and tone guardrails. As conversations evolve, we adapt quickly and communicate clearly. Step In When It Matters Most We directly manage complex and sensitive conversations that require senior judgment and model how to balance empathy with authority and represent Adobe with confidence. Turn Audience Insight Into Action We identify emerging patterns and sentiment shifts across channels. We share insights with Care, PR, and Product teams to strengthen readiness, refine playbooks, and inform release planning. What You Need To Succeed 8+ years of experience in community management or social media support 3+ years of people leadership experience with a track record of developing strong teams Experience navigating high-risk or high-visibility moments Excellent judgment in fast paced environments Cross-functional partnership experience (PR, Legal, Product, Marketing) Familiarity with enterprise social tooling (e.g., Sprinklr or similar) Excellent written communication skills with a strong tone and empathy Compensation Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $129,900 – $229,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $158,600 – $229,700. State-Specific Notices California Fair Chance Ordinances: Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado Application Window Notice: If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts Massachusetts Legal Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Equal Employment Opportunity Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Accessibility Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr SupportFinity™