Client Support Analyst

Client Support Analyst The ideal candidate should possess knowledge in Finance, HR, and Payroll. They should have experience in testing new software functionality, conducting training sessions, and creating end-user training documentation. Strong customer service and analytical skills are desired. This job reports to the Director III, Financial Systems Support. Requirements / Qualifications The job of Client Support Analyst is done for the purpose of providing training, client support and analysis for the implementation and operation of student demographic, financial, human resources, payroll and other software; and serving as a technical advisor to ACOE staff and client district personnel. Location: 313 W. Winton Ave. Hayward, CA 94544. Typical duties include collaborating with a variety of internal and external parties for the purpose of establishing and maintaining collaborative customer service relationships and ensuring project success. Develops software demonstrations and documentation for presentations to staff for the purpose of marketing the utilization of software applications to potential users. Develops and prepares a wide variety of complex materials for the purpose of documenting activities, providing written reference and/or conveying information. Establishes environments for use in application data testing for the purpose of emulating production environments and ensuring that defined requirements meet expected functionality. Monitors client use of database systems activities and performance for the purpose of identifying needs for additional client training and ensuring compliance with accepted industry standards, established ACOE standards, policies and procedures. Minimum qualifications: Experience: Four (4) years related experience of increasing responsibility and/or training. Education: Associate's degree in Business Administration, Information Technology or related field. Equivalency: Equivalent combination of education and experience. Application deadline: Thursday, August 20th, 2026 at 11:59 p.m. Application requirements: The EdJoin Online Application and materials must be received by the final application filling date. Incomplete or late EdJoin Online Applications will not be accepted. The following application materials are desired: Completed EDJOIN Online Application, Resume and Cover Letter. Application screening & examination process: A review of the candidates' EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process. Those invited to participate will be notified via email of the date, time, and place of the examinations. We reserve the right to make changes to the announced examination components. Letter of Introduction Resume The process is as follows: 1. Application Review PASS/FAIL 2. Written Examination Friday, August 28th, 2026 3. Technical Oral Interview Thursday, September 3rd, 2026 4. Final Interview TBD *This eligibility list is valid for 6 months.