Jewelry Brand Expert I

About The Role The Jewelry Brand Expert I at The RealReal supports the Fine Jewelry & Watch department through brand-specific research, branded jewelry education, and specialist development initiatives. This role requires strong knowledge of luxury jewelry brands and expertise on jewelry manufacturing, industry trends, and secondary market pricing principles along with valuation. Responsibilities include upholding The RealReal’s branded jewelry authentication and merchandising standards, compiling and organizing research documents, maintaining and updating TRR-owned training materials, and supporting specialist development through in-the-moment coaching, feedback, and education on brand-specific best practices. This role also fosters a collaborative environment that encourages open dialogue about authenticity, builds team confidence, and supports continued learning and growth. You are a collaborative and detail-oriented researcher who is passionate about luxury jewelry, brand heritage, fashion education, and specialist development. You bring professionalism, strong communication, sound judgment, inventive problem-solving skills, and a strong understanding of current industry trends and the secondary luxury market. This role reports to the Manager, Jewelry Authentication. Key partners include Fine Jewelry & Watch Production, Gemology, Consignor/Customer Service, Returns, Inbound/Outbound Operations, and Luxury Consignment Offices. What You Get To Do Every Day Support production team through advanced research on all risk level jewelry authentication and pricing inquiries Promote quality expectations and hold the team accountable, in partnership with production management; uphold quality standards and adherence to SOPs through hands-on-training, routine assessments and audits; teach and apply complex concepts to ensure continued specialist development Support and develop all levels of specialist new hires during ramp-up period by facilitating hands on training sessions, office hours, and performing branded QC when needed Uphold accuracy, consistency and quality of standards and methodologies, information sources and reference materials Organize and maintain internal database of company owned training materials Collaborate on projects and research, as directed by management, including in-house training, educational and reference materials and SOPs What You Bring To The Role Minimum Requirements: 3+ years jewelry industry experience; academic or professional research experience preferred Bachelor’s degree from an accredited college or university; Concentration and/or advanced degree in art history, fashion or jewelry design and/or fabrication preferred GIA Graduate Diamond diploma or equivalent gemological credentials Intermediate technical expertise, including metals and material identification, secondary market pricing principles and estimation know-how and proficiency Strong analytical and problem-solving skills, with a proactive, self-starter mindset and sound judgment Ability to manage multiple time-sensitive priorities, effectively prioritize, and escalate when needed Excellent attention to detail, organizational skills, and communication skills across both individual and group settings Proven ability to collaborate cross-functionally, communicate with impact, and contribute to shared team goals Professionalism, adaptability, and a consistent track record of delivering high-quality results Preferred Requirements: Academic or professional research experience Concentration and/or advanced degree in art history, fashion or jewelry design and/or fabrication; concentration in 20th-21st century iconic Fine Jewelry houses, preferred. Graduate Gemology diploma French and/or Italian language skills Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected salary range for this role is $60,000.00-$63,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, our company is growing fast and fundamentally changing the way people buy and sell luxury goods — a multi-billion dollar industry. Our in-house experts inspect every item and our commitment to authenticity sets us apart, creating a foundation of trust with shoppers and consignors. The RealReal is also the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. We are seeking smart, talented and creative individuals who enjoy working in a fast-paced environment to help us reinvent the digital marketplace. Are you collaborative, dedicated to going the extra mile and ready to innovate? We invite you to join our team.