Sales Associate - White House Black Market

Retail Sales Associate

POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

• Drive for Results
• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and sales floor maintenance.
• Customer Experience
• Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in store and on-line.
• Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
• Operational Excellence
• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization
• Teamwork and Growth
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

COMPETENCIES:

• Culture
• Manages Complexity
• Plans and Aligns
• Organizational Savvy
• Courage

QUALIFICATIONS:

• High School diploma or equivalent
• Retail or sales experience preferred
• For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older
• For all other states, must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

Starting at $15.92 - $19.90/hour or city/local minimum wage as applicable. Our part time associates are eligible to participate in the Company's employee assistance program and employee discount program.