Customer Service Representative

This is a re-advertisement. Candidates who previously applied do not need to re-apply. Your application package is on file.** Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply. Job Summary Under the direction of the Supervisor I over the Service Order Unit, the Analyst II will act as a lead contract specialist for the department and perform all duties associated with the procurement of non-IT services and IT services related to disaster response, recovery, and grants management. In addition, the Analyst II will assist Cal OES staff by guiding and troubleshooting issues in FI$Cal. This position requires a high degree of independence in performing the most complex duties, and the analyst to utilize creativity, and ingenuity in processing procurement requests. Essential Functions include: Lead Service Orders Analyst FI$Cal Support Policy and Procedures Development You will find additional information about the job in the Duty Statement . Department Information: The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California. The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees. Finance & Logistics Administration Directorate The Finance & Logistics Administration Directorate oversees sections managing Cal OES operations including budgeting, fiscal analysis, accounting, grants management, human resources, labor relations, staff recruitment, examinations, organization and professional development, disaster and internal logistics support. The Directorate is comprised of four sections: Administrative Services, Human Resources, Grants Management and Logistics. In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites. More information may be found here: Finance & Administration | California Governor's Office of Emergency Services Department Website: Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following: Free Parking On-site Gym and Locker room Electric Carport Excellent CalPERS state pension plan 401(k) and 457(b) Plans Flexible Schedules Generous paid time off Health, dental & vision insurance for the employee or the employee's family Investment in careers development Located near many local eateries, financial institutions, and the Light Rail Station Benefit information can be found on the CalHR website and the CalPERS website. Questions about the application process? Applications will be received until 11:59pm PST on August 25, 2026. reference JC-514720 #J-18808-Ljbffr