Device Management Specialist

Device Management Specialist

This position is responsible for Blaze Collateral that is identified as managed under the Member Experience distribution. All devices in this designation are the responsibility of the Device Management Specialist in a variety of capacities. This position reports to the Director of Branch Operations & Service Experience.

Full-time, on-site in the Twin Cities Metro area. Frequent travel to all Blaze locations is expected to support business needs.

Major Duties and Responsibilities

• Provides onsite support and guidance for branch service initiatives and implementations, assisting with execution and ensuring a smooth team and member experience.
• Build and maintain effective working relationships with internal partners, service providers, and vendors to support day-to-day operations.
• Assists with device implementations, including participating in testing, validating basic functionality, and identifying issues for escalation.
• Completes assigned operational tasks accurately and timely, while identifying and communicating opportunities for process improvements.
• Supports branch service and operational needs, including maintaining and organizing branch materials and collateral.
• Acts as a point of contact between branches and vendors for routine support needs, assisting with troubleshooting and escalating issues that impact staff or members.
• Learns and maintains working knowledge of core systems and branch technologies; participates in cross-training to expand capabilities and provide backup support as needed.

Requirements

• Minimum High School degree or equivalent
• Minimum of 2-3 years of progressive financial services experience including both branch and operational functions.
• A valid driver's license without restrictions is required for this role
• Preferred knowledge in regulatory compliance
• Preferred knowledge in branch device processes and procedures

Demonstrated Knowledge

• Team building skills
• Verbal and written communication skills
• Detail-oriented
• Working knowledge of Microsoft Office Products
• Basic math skills
• Ability to write reports and letters, read and interpret documents
• Ability to define problems, collect data and establish facts and draw conclusions

Communication Skills

• Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified.
• In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.

Physical Requirements

• Prolonged periods sitting at a desk in a stationary position and working on a computer (70% or more)
• Constant use of hands/fingers for constant use of a computer or other office equipment
• Occasional stooping, kneeling, or crouching to maintain files
• Ability to talk/hear/see to communicate ideas and information so others will understand, and to observe details at close range

Additional Information

• Frequent travel to Blaze locations to provide on-site support as needed
• Flexibility to work evenings and weekends to support installation schedules

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The starting salary range for this position is: $31.93-$34.00/hour. This range reflects the base starting salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.