(G 3V) (CSR) Customer Service Representative

Job Description

Job Description

Summers Plumbing Heating & Cooling is seeking to hire a full-time (CSR) Customer Service Representative to join our HVAC and plumbing office team.This plumbing and HVAC (CSR) Customer Service Representative position works 8:00 am - 5:00 pm and earns $29,000 to $34,500/year, plus commission! We also offer well-rounded benefits including medical, dental, vision, life insurance, and a company-matched 401(k) plan!Can you help customers by providing product and scheduling assistance? Do you have exceptional communication skills? Are you an exceptional communicator? Are you a team player who can support our values of respect, reliability, quality, service, and integrity? If yes, end your job search with Summers and apply today!ABOUT SUMMERS OF COLUMBUSOur knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!A DAY IN THE LIFE AS A (CSR) CUSTOMER SERVICE REPRESENTATIVEYou're not just a one-trick pony as a (CSR) Customer Service Representative at Summers. Whether it's handling a customer complaint or inquiry, or taking and making phone calls, everyone receives the same premier customer service from you. Your strong communication skills help you clearly explain our HVAC and plumbing products to new and existing clients. In an effort to keep our records up to date, you document every customer interaction. We can count on you to uphold our world-class experience!QUALIFICATIONSPrior customer service experienceHave a positive and professional demeanorExcellent written and verbal communications skillsThe ability to pass a background check and drug screeningDo you have an outgoing, friendly personality? Do you enjoy talking on the phone and understand good phone etiquette? Are you detail-oriented and organized? Are you self-motivated and able to work independently? Can you quickly adapt to change and work well in a fast-paced environment? If you answered, "Yes!" to any of those questions, we've got the job for you!ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this position in our plumbing and HVAC office, complete our initial 3-minute, mobile-friendly application - you won't regret it!Location: 47201