SHIFT LEADER (QSR CONCEPTS)

Shift Leaders

Shift leaders at quick-service concepts work alongside store leadership to provide our guests with a great hospitality experience while providing team support during the shift. In this developmental role, the shift leader is responsible for overseeing and ensuring a high energy, efficient, and seamless shift for both team members and guests. The fundamentals of the role include focusing on food quality, guest experience, team support/accountability, and overall shift success.

The basics:

• Leads and inspires exceptional hospitality
• Responsible for helping ensure front line is stocked with proper levels of food, that's made to our standards
• Develop and master knowledge of all menu items and FOH stations (Line, Cash, Expo)
• Ensure team maintains a clean, sanitary and safe working environment throughout the shift
• Following essential operational policies and procedures, and helping ensure compliance with local, state, and federal health and employment laws
• Participate in coaching and training hourly team members throughout the shift
• Ensuring all guests have an awesome guest experience, including assistance in handling any guest complaints
• Maintaining the flow of the shift by constantly monitoring dining room, service line, and cash registers, and jumping in to help when needed
• Perform additional responsibilities (as requested) at any time

The perks:

As a part of Ciccio Restaurant Group, under the 'Local Brands' division, our goal is to grow organically through our people. We understand that hiring the right people with the right systems in place while offering an equitable, energizing and positive place to work is the key to our success.

Benefits: Paid Time Off, 401K with up to a 4% company match, Medical Dental & Vision Health Benefits to qualified full time team members

Growth: Be a part of a growing brand with the ability to cross train and learn new skills

Discounted Meals: When you work (and on your days off!)

Cool Swag: That you'll even want to wear on your day off

Culture: That's fun and connected and gives back to the community

Holla-Days: Closed for most holidays, so you can enjoy time with family and friends

Be Yourself: You are beautiful, and we celebrate your individuality

Pre-Reqs:

• 18 years of age or older
• Legally permitted to work in the United States (we participate in E-Verify)
• Flexibility to work evenings, weekends, and holidays as needed.
• Team player with a positive attitude and works with a sense of urgency
• Reliable transportation to and from work
• Can work in both hot and cool environments
• Self-accountable in upholding high standards
• Ability to delegate, follow up, and properly hold team members accountable
• Able to work in a fast-paced setting for up to 8 hours daily, or as needed
• Willingness to learn and develop
• Must go through certification in all FOH positions
• Must pass food Safety Certification and Final Shift Leader Validation and Assessments

Work Skills & Values:

• Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
• Communication | Talking to others to convey information effectively & clearly.
• Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail | Job requires being careful about detail and thorough in completing work tasks.
• Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Integrity | Job requires being honest and ethical. Be Honest, Be Thoughtful, Be Kind in all you do.
• Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Handling and Moving Objects | Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Performing General Physical Activities | Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as lifting up to 20 pounds, balancing, walking, stooping, and handling of materials.
• Spend Time Standing | Most of your day will be standing up or walking.