Deputy Chief Operations Officer

Job Description

Job Description

  JOB DESCRIPTION

DEPUTY CHIEF

OPERATIONS OFFICER

 

Job Requirements

The following are minimum requirements for each position at MSHN Enterprises LLC:

1.    Must be 18 years of age or older

2.    Valid Driver’s license or state ID

3.    Successful completion of a drug screen

4.    Background results within company standards (i.e. no assault, bodily harm, possession of weapons or drug charge)

5.    Have obtained an undergraduate or graduate degree in related field a plus.  LPN or Bachelor’s Degree preferred.

6.    Must have CPR & First aid or must complete MSHN CPR/first aid class within first thirty days of employment.  Certification must be repeated every 2 years.

7.    Requires strong computer and Internet research skills, flexibility, and excellent interpersonal

skills

8.    Excellent oral and written communication skills.

9.    Good Communication Skills and Organization and Prioritization of Tasks

JOB RESPONSIBILITIES:

Specific responsibilities for this position are stated below but not limited to:

1.    Ensure that houses in your area of responsibility are staffed with trained, effective management.

2.    Clear communication of goals and responsibilities to all managers under your area of responsibility.

3.    Ensure that houses are maintained at the required resident capacity.

4.    Ensure that houses meet their assigned payroll goals.

5.    Positive and Effective communication with all Managed Care Organizations (MCO).

6.    Ensure compliance with all licensure, manager care, and other governing body’s rules and regulations.

7.    Ensure that all policies and procedures are implemented and followed consistently as stated in the policy and procedure manual.

8.    Promote a positive work environment

 

RESIDENT SAFETY:

Ensure residents are safe and not in the way of danger at any time.  Proper Supervision of residents always and performing necessary checks.  Never leave any residents by themselves or in a situation where they would be unsupervised.  De-escalate residents to maintain group safety and help them regain self-control.  Immediately report any unsafe environmental circumstances. Read and be familiar with fire and other natural disaster evacuation plans.

 

PROFESSIONALISM:

Be receptive of supervisory feedback, recognizing your own weaknesses and identifying ways to strengthen them.  Maintain all necessary training and seek out additional information that will aide in personal development.  Maintain current knowledge on psychiatric disorders and mental health disorders.  Refrain from gossip and any type of negative ongoing attitudes.  Encourage staff members to refrain from gossip and maintain a positive, professional attitude.  

TIME AND ATTENDANCE:

Be on time and ready to work for your shift. When unable to attend work due to illness, contact your supervisor with as much notice as possible.  If you have a medical condition which causes you to be absent repeatedly, you may notify Human Resources directly to complete any necessary paperwork.  Come to work dressed professionally, ready to do your best.  When requesting time off, requests need to be made 2 weeks in writing in advance to your supervisor. 

 

TEAM WORK IS KEY:

Every position at MSHN is an important part of our success.  We are all part of the team that has the same goal of taking care of our clients to ready them for independent living.  At any time if you feel as though you have a conflict/issue with your staff or another employee, talk with that employee first. If it cannot be resolved, follow the chain of command to resolve it.  Build trust and a cooperative environment with your staff, treat them with respect, and be willing to coach staff into high performing contributing team members. 

 

FOOD PREPARATION:

Oversee the preparation of meals as dictated by the weekly menu.  Suggest and/or approval substitutions when necessary.  Ensure that proper quantities are being ordered and cooked to minimize waste and theft of food and other resources.  Ensure that staff is labeling food as required by MSHN policy.  

 

POSITION SUMMARY:

As the DCOO you will make supervisory, observations and reports as required to the COO regarding

your market.  You are to act as a liaison in assuring that the policies and procedures of this organization are implemented.  To assure that the expenditure of funds is in accord with the formulated budges and guidelines.  To assist in organizing and monitoring each department of the facilities for which you are responsible.  Local travel between office and contracting agencies may be required.  Also, overnight travel may be necessary from time to time.

 

GENERAL MANAGEMENT AND DAY TO DAY OPERATIONS:

The DCOO shall be responsible for supervising completion of all administrative and programmatic duties for the facilities to which they are assigned.  This supervision includes but is not limited to ensuring residents’ needs are met, the facility is in good condition, groceries are present, and all paperwork is complete and accurate in a timely manner.  The Executive Director will also help ensure that company overtime goals are maintained.  Support the Office managers and/or House Manager in upholding the policies and procedures of MSHN Enterprises as defined in the policies and procedures handbook.  

 

PERSONNEL:

Assists with supervision, evaluations, completion of disciplinary actions, and training of Clientele Technicians in the homes assigned, with input and approval of the COO and the CIO. Schedules and holds regular staff meetings and staff training (proper implementation of service recipient programs, policies and procedures, orientation of new staff). Assure that communication is both timely and appropriate amongst all staff and management. As needed provides direct support to residents.  Use appropriate verbal, nonverbal and written communication at all times. Participate in new hire training and recruitment events as requested by Corporate Leadership. 

 

INCIDENT REPORTING

Follow proper policy and procedure in the reporting of all incidents to the management team in a timely manner. Train and coach staff on proper incident reporting.  Ensure that proper chain of command is followed for incident reporting.

 

ENVIRONMENT:

Supervise the home(s) and observe staff behaviors and interactions with residents.  Work daily to reduce risks of transmission of illness and infections.  Monitor employee health and any sick patterns.  Oversee employee vaccinations with the Nurse and Office Manager. Educate staff on prevention and transmission of communicable diseases.  Ensure that all staff work to maintain a clean and orderly environment by completing the daily checklists. Inspect work of staff and property to guarantee cleanliness and order of home. Oversee completion and documentation of monthly fire drills.

 

RESIDENT AND FAMILY INTERACTION:

Model and maintain appropriate interpersonal relationship with residents and their family and/or support persons.  At all times, remember the residents have a mental health condition that has put them in our care, do not take things personally or hold grudges.  Demonstrate superior customer service skills to our residents and business partners in the community, while maintaining confidentiality and respecting the privacy of the residents in our care.

 

FOLLOW-UP:

Ensure your staff is completing their responsibilities and assigned duties.  Provide proactive counseling and direction as you can to shape employees’ patterns and behaviors.  Check in with employees on all areas, specifically, Medication Assistance, Resident Safety, Resident Interaction, Documentation and Communication, Environmental Cleanliness, Food Preparation, Time and Attendance, and any other duties as assigned to them.  

 

TRAVEL:

Travel will be required with this position for meetings and trainings. Travel includes but is not limited to day trips, overnight trips, etc.

 

OTHER DUTIES AS ASSIGNED

The above job description has been written to indicate the general nature and level of work performed by employees within this classification.  It is not written to be inclusive of all duties, responsibilities and qualifications required of employees assigned to this job. At any time, you may be asked to perform other duties as necessary.

 

\nCompany Description

MSHN/CTR provides therapeutic psycho-social rehabilitation groups, community outings, medication management, as well as individual therapy.

Company Description

MSHN/CTR provides therapeutic psycho-social rehabilitation groups, community outings, medication management, as well as individual therapy.