Comfort Inn & Suites - Guest Service Agent - Full Time

Guest Service Agent

A warm smile says welcome home.

The award-winning Comfort Inn & Suites Boston Logan International Airport is focused on providing an exceptional experience. Boasting personal guest services, pristine room condition and complimentary breakfast buffet are just a few reasons that the Comfort Inn has been awarded the Gold Award by Choice Hotels International. Conveniently located just three miles from Boston Logan International Airport, one mile from Revere Beach, America's First Public Beach, and just minutes from downtown Boston makes the Comfort Inn ideal for any occasion.

We are seeking a Guest Service Agent to join our Front Office team

What You'll Do

As a Guest Service Agent, you will combine exceptional hospitality with efficient front desk operations to ensure every guest feels genuinely cared for.

Guest Experience

• Deliver an outstanding guest experience from check-in through check-out with warmth, professionalism, and efficiency
• Create a welcoming, sophisticated, and engaging lobby environment
• Anticipate guest needs and proactively resolve questions or concerns
• Provide knowledgeable recommendations on hotel amenities, services, and local attractions
• Build rapport with returning guests and personalize service whenever possible

Front Desk Operations

• Accurately process reservations, room assignments, billing, and payment transactions
• Maintain organized front desk operations and clear communication across shifts
• Assist with airport shuttle dispatch
• Collaborate closely with housekeeping, security, housekeeping and engineering teams to ensure seamless service
• Assist other hotel departments as needed to support guest satisfaction

What We're Looking For

• While hospitality experience is not necessary, some experience working with the public is preferred
• A guest-focused mindset with comfort interacting with a diverse public
• Flexibility to work a variety of shifts, including nights, weekends and holidays
• Some college coursework preferred; bilingual skills are a plus
• Ability to stand for extended periods (up to 6 hours) and lift up to 25 lbs

Why You'll Love Working Here

• Hourly rate: $19 hourly
• Affordable medical, dental, short-term disability, and AD&D coverage
• 401(k) plan with generous employer match