Case Manager

Job Description

Job Description

First Responder Wellness is dedicated to supporting the behavioral health and overall well-being of first responders and their families. Our work is centered on providing compassionate, confidential, and evidence-informed care to those who serve their communities.

At First Responder Wellness, you will have the opportunity to make a meaningful impact in the lives of the people who dedicate their careers to protecting and serving our communities. This position is ideal for a compassionate and collaborative professional who believes first responders deserve specialized, confidential, and high-quality behavioral health support.

If you are passionate about recovery, wellness, and helping first responders build healthier and more sustainable lives, we invite you to apply.

We are seeking a Case Manager who is passionate about helping first responders navigate behavioral health and recovery services and who understands the unique challenges faced by individuals working in high-stress and high-trauma professions.

Schedule:  Tuesday through Saturday

Position Overview

The Case Manager provides comprehensive support throughout participants’ treatment and recovery journey, including assessments, treatment planning, counseling, and coordination of care. This role builds trusting relationships, promotes active engagement in treatment, and helps participants develop the skills and resources needed for long-term recovery. The Case Manager collaborates with families, outside providers, and the clinical team to ensure continuity of care and successful outcomes

Key Responsibilities

• Orient new participants to the program, including expectations, available services, treatment goals, and the resources available through First Responder Wellness.
• Build supportive, professional relationships with participants while maintaining appropriate boundaries and a person-centered approach.
• Assist participants in identifying and achieving short- and long-term goals by promoting healthy and adaptive coping strategies.
• Support participants in developing practical skills and resources that promote sustained recovery, emotional wellness, and successful reintegration into daily life.
• Serve as a liaison with family members, friends, partners, treatment providers, and community resources to establish a strong support network and ensure continuity of care.
• Educate participants on behavioral health, recovery, wellness, healthy coping strategies, and daily living skills.
• Collaborate closely with members of the multidisciplinary clinical team to address participant needs, monitor progress, and coordinate appropriate services.
• Recognize and respond appropriately to participant concerns and crises, including assisting with crisis intervention when necessary and escalating concerns according to established protocols.
• Participate in the implementation, presentation, evaluation, and revision of participant treatment plans.
• Facilitate and/or present educational and therapeutic programming for participants.
• Assist participants in developing individualized aftercare plans and connecting them with appropriate ongoing resources and services prior to completing the program.
• Advocate for participants and help remove barriers to treatment, recovery, and continued wellness.
• Maintain accurate and timely documentation in accordance with organizational standards and applicable requirements.
• Uphold strict participant confidentiality in accordance with First Responder Wellness policies and procedures and all applicable local, state, and federal laws and regulations.
• Perform other duties as assigned.

Minimum Qualifications

• Current certification through the Addiction Counselor Certification Board of California (ACCBC) or California Consortium of Addiction Programs and Professionals (CCAPP).
• Related counseling and/or case management experience in the substance use disorder treatment field.
• Strong interpersonal, communication, organizational, and documentation skills.
• Ability to work effectively as part of a multidisciplinary clinical team.
• Ability to maintain professional boundaries and protect highly confidential participant information.
• Demonstrated commitment to providing compassionate, respectful, and person-centered care.

Preferred Qualifications

• Experience working with first responders, military personnel, veterans, or other high-stress/high-trauma populations.
• Experience in residential treatment, substance use disorder treatment, behavioral health, or a related setting.
• Familiarity with trauma-informed care and recovery-oriented practices.
• Understanding of the unique behavioral health needs and workplace culture of first responders.

Tuesday through Saturday
8 hour work day