Client Billing Representative

Client Billing RepresentativePitney Bowes is now hiring for a Direct Hire Full Time Client Billing Representative in our Arlington, TX facility.Work Schedule: Monday - Friday, 8:30 am - 5:30 pmYou are a performance driven individual who is committed to provide innovative service to our clients. You are approachable and relationship oriented as you contribute to Pitney Bowes success.You will:Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheetsNotify Customer Service Rep of missing count sheetsReview machine rejected mail amounts by comparing them to the Job Order percentages specified for the jobRun daily customer qualified reports to verify piece counts and percentage of readable mailVerify meter postage on a daily basis. Process the check for USPS when postage is needed. Review daily 3600's for USPS stamp, enter/import information into the POInTS system and maintain a file. Capture permit postage and distribute to the appropriate jobReview Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activitiesVerify meter head balances and postage distribution to a Job Order on a daily basisVerify all activities on the Job Order have been identified and captured and are ready for invoice each weekEnter all new customer information into the POInTS system for proper billing and communicate all information to corporateCall customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in paymentCommunicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipatedEnter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problemsAdminister all databases to include, but not limited to: input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM complianceAssist in managing and building client relationship with small to medium customers by being proactive in preventing issuesAssist in analysis and presentation to operations team as neededNotify management of issues or changes required to enhance and maintain client retentionComplete special reports for clients as necessary (e.g.. client billing reports).Conduct customer survey phone calls to address the quality of service the client is receivingHandle incoming client calls and coordinate as necessary with PB staff as necessaryAssist investigations and resolutions of customer mailing concerns arising from services providedCheck with QC and QA for any customer mail issues and take appropriate steps to resolveCoordinate with staff on client start-ups, special mailings, or specific customer requestsAssist with invoicing process for customers to ensure timeliness and accuracy through monthly reviewCall customers regarding collection of accounts receivablesAssist with checking in visitors at the front deskManage visitor access badgesAssist with procuring office suppliesPurchase production materialsManage vendor invoice paymentsManage procurement credit card for the siteAll other duties as assigned. Provide back-up support in absence of othersYour background:Demonstrated minimum 2 years customer service experienceDemonstrated minimum 3 - 5 years accounting experienceAbility to organize, prioritize and handle multiple work assignmentsExcellent verbal, written, presentation and interpersonal communications skillsAbility to maintain high work quality with limited supervision, effectively work individually or in a team environmentAble to handle difficult customer situations with professional and courteous attitudeBased on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance noticeAssociate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer based record and billing systemStrong analytical and organizational skills and the ability to pay close attention to detailMust be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlineHave a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native languagePreferred:Experience maintaining a computer-based record and billing systemOur Team:Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.We will:• Provide the opportunity to grow and develop your career• Offer an inclusive environment that encourages diverse perspectives and ideas• Deliver challenging and unique opportunities to contribute to the success of a transforming organization• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.