Patient Service Representative II

Patient Service Representative IIColumbus Arthritis Center is one of the largest rheumatology practices in Ohio, committed to delivering exceptional, compassionate care in a respectful and welcoming environment. We believe our people are the foundation of our success and are dedicated to supporting employee growth, engagement, and teamwork.We are currently seeking a full-time Medical Receptionist to join our Patient Services Team at our Dublin Road location near Grandview. This is a Monday - Thursday, 8:00 AM - 6:00 PM position. It is often the first point of contact for our patients and plays a vital role in creating a positive patient experience.What You'll Do:Greet and assist patients and visitors in a courteous, professional, and compassionate mannerSchedule and reschedule patient appointments accurately using the NextGen systemFacilitate patient flow by notifying clinical staff of patient arrivalsVerify patient demographics, registration forms, and insurance informationCollect patient payments, post transactions, and balance the cash drawer dailyRespond to patient questions and concerns with empathy and professionalismMaintain patient privacy and confidentiality in compliance with HIPAAOpen and close the office and assist with front-desk operations as neededCommunicate effectively with providers and staff to ensure coordinated careWhat We're Looking For:Strong attendance, punctuality, and reliabilityExcellent customer service and communication skillsProfessional demeanor with a positive, patient-centered attitudeAbility to multitask and remain calm in a fast-paced environmentStrong attention to detail and accuracyComfort using computers and electronic health recordsAbility to lift up to 25 lbs and alternate between sitting and standing throughout the dayWork Environment:Primarily front-desk and computer-based workExtended periods of sitting or standingCollaborative outpatient clinical settingWhy Join Columbus Arthritis Center:Stable, weekday schedule - no evenings or weekendsSupportive team environmentOpportunity to grow within a large, well-established specialty practiceBe part of a mission-driven organization focused on compassionate careOther Duties:This job description is not all-inclusive regarding the activities, tasks, duties, or responsibilities that are required of the associate in this job. Tasks, duties, and responsibilities may change at any time, with or without notice.EOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.This position is currently accepting applications.