Host
Ugly Dumpling
DESCRIPTION The Host is the first point of contact for our guests, responsible for creating a warm and welcoming environment. This role combines the responsibilities of hosting guests and efficiently managing transactions. The ideal candidate is friendly, organized, and passionate about providing excellent service.
Duties & Responsibilities
Primary responsibilities include, but are not limited to the following:
Duties & Responsibilities
Primary responsibilities include, but are not limited to the following:
- Warmly greet guests upon arrival with a smile and a friendly attitude.
- Manage the seating chart and ensure tables are rotated effectively to maximize guest satisfaction and restaurant efficiency.
- Maintain an organized waitlist and communicate wait times accurately.
- Assist guests with any inquiries about the menu or restaurant operations.
- Process guest transactions accurately and efficiently using the POS system.
- Handle cash, credit card payments, and receipts while maintaining proper cash handling procedures.
- Assist guests with takeout orders, ensuring accuracy and timely preparation.
- Suggest menu items and promotions to enhance the guest experience and increase sales.
- Provide outstanding service to ensure guests have a positive experience from the moment they enter to the moment they leave.
- Address guest concerns or complaints professionally and escalate issues to management when necessary.
- Keep the host stand area clean, organized, and welcoming.
- Assist with opening and closing duties, including cleaning and restocking supplies.
- Communicate effectively with team members and management to ensure smooth operations.
- Performs other duties as assigned.
- Previous experience in a cashier, host, or customer-facing role preferred but not required.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic math skills and familiarity with POS systems are a plus.
- Knowledge & Abilities
- Friendly, positive demeanor with a passion for providing excellent guest service.
- Ability to handle guest interactions with professionalism and patience.
- Ability to stand and walk for extended periods (up to 8-10 hours per shift).
- Ability to lift and carry up to 25-50 pounds.
- Frequent bending, reaching, and repetitive movements in a fast-paced environment.
- Ability to work in varying conditions, including heat, cold, and noise.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Vacancy posted 2 days ago
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