Veterinary Client Care Representative

Why Join Our Team

Palo Verde Pet Clinic is a thriving small animal practice located in the heart of sunny Yuma, Arizona. Our tight-knit, high-performing team believes prevention is the best medicine, and we're passionate about helping pets live longer, healthier lives through thoughtful wellness planning, advanced diagnostics, and outstanding dental and surgical care.

We specialize in comprehensive diagnostics, surgery, and dental care, while promoting preventive medicine to reduce lifetime costs and increase quality of life for our patients. Our collaborative, supportive team is dedicated to providing gold-standard veterinary care in an environment that values teaching, learning, and growing together.

What Sets Us Apart

• Preventive Focus : Emphasis on wellness planning for healthier, longer pet lives
• Comprehensive Care : Specialization in diagnostics, surgery, and dental procedures
• Team-First Culture : Collaborative environment dedicated to gold-standard care
• Professional Growth : Commitment to teaching, learning, and developing together
• Supportive Community : A practice that cares for pets, clients, and each other

Located in Yuma, Arizona-literally the sunniest city on Earth with over 91% of days with sunshine-enjoy an outdoor paradise with access to the Colorado River, Imperial Sand Dunes, and numerous hiking trails. Experience the perfect balance of historic charm and modern amenities, with easy weekend escapes to both San Diego and Phoenix.


About This Role

As a full-time Client Care Representative , you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.


What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• 1+ years of customer service experience in an animal hospital
• Experience with veterinary programs
• Knowledge of veterinary terminology and protocols
• Manage cash handling and financial transactions

How We'll Support You

• Competitive Pay: $15.50 - $16.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, vision, dental insurance, and 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We're a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.