Community Associate

Community Associate

Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.

Kiln launched in 2018 with locations in Salt Lake City and Lehi, Utah. Today, we've grown to 21 hubs across the Mountain West, and we're just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.

Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways. Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.

As a Community Associate, you'll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You'll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln's community thrive. This role is part-time, working three days a week from 8:45am - 4:00pm.

As Community Associate, you will:

• Cheerful and friendly greeting of team members, Kiln members, and guests
• Coverage of the front desk during assigned business hours
• Responsibility for the guest check-in process
• Responsibility for the mail service and accurate distribution to members
• Facilitation of walk-in tours and collection of these inbound leads
• Generate & send tour follow-up proposals, membership agreements, invoices & billing-related material
• Facilitation of new member onboarding checklists (orientation, keys, welcome kits, etc.)
• Preparation of new member office move-ins/inspection of offices after move-outs
• Development of new organizational systems for inventory, as needed
• Inventory/purchasing of mailroom, front desk office supplies, kitchen supplies, and member snacks
• Manage event inquiries and calendar bookings, and assist with set-up and breakdown of events
• Ensuring the front desk and building are clean and well-kept, including promptly taking care of spills and countertops, and scheduling the cleaning crew after incidents
• Assisting with building operations and maintenance as needed to ensure the highest level of member experience
• Preparation of communication to members, including notes, emails, and Slack messages to members, including member delights, birthdays, and newsletters
• Troubleshot member-related issues to ensure a friction-free member experience
• Identification of issues for escalation to Sr. Manager and documenting accordingly
• Liaison between vendors
• Administrative support to Sr. Manager through calendar bookings, meetings, and conference room preparation, conference room maintenance
• Procurement of Logos for new member Resident Desks and Private Offices
• Help plan and execute member programming events
• This position may occasionally travel between our North County San Diego Kiln locations (Solana Beach, Leucadia & Carlsbad).

Ideal Experience and Skills:

• Partial completion of a college degree preferred, not required.
• Office management or administrative experience
• Customer service or support experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow-through, and empathy
• Comfortable working alone
• Passion for entrepreneurial communities
• Passion and understanding for Kiln's mission and values
• Proficient in basic computer skills.