Information Technology Account Manager 26-00034

Job Description

Job Description

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Information Technology Account Manager to serve as a trusted advisor on client accounts. If you thrive in a dynamic, hands-on environment, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you!

We’ll Provide:

• Robust benefits package including health insurance, dental, 401K, PTO, and holidays

• Salary range of $75,000-$85,000

• Opportunities for continued growth and learning

• Great company culture supported by strong core values

What You'll Do:

• Serve as the primary point of contact and trusted advisor for assigned client accounts

• Build and maintain strong, long-term client relationships

• Understand client business objectives and align IT services accordingly

• Conduct regular client check-ins, QBRs, and strategic planning discussions

• Coordinate with internal service desk, engineering, and project teams to ensure timely issue resolution

• Translate technical concepts into clear, business-friendly language for clients

• Identify risks, gaps, and opportunities within client environments

• Recommend improvements, upgrades, and additional services when appropriate

Skills You'll Need:

• 2+ years of experience in a Technical Account Manager, Account Manager, or similar role

• Prior experience working for an MSP or IT services provider (strongly preferred)

• Solid understanding of common SMB technologies

• Strong communication and interpersonal skills

• Ability to manage multiple accounts and priorities effectively

• Comfort identifying upsell opportunities, recommending solutions, and supporting account growth through strong relationships and technical insight

• Ability to work some after-hours as required as customer project demands or emergency incidents would require

Ready to Apply?

• Quick apply with your resume here OR

• Get a head start on our application and aptitude testing process here: - Z54GT00DI/landing?u=1182753