Member Contact Center Representative I
$19.75 - $24 per hourLBS Financial Credit Union
Remote Salary Range:$19.75 To $24.00 Hourly Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving? We'd like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members' needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online. REQUIREMENTS & RESPONSIBILITIES Provide support and information to the Credit Union's current and potential members. Responsible for managing large amounts of inbound and outbound calls with a smile in your voice. Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service. Maintain a friendly and positive composure in all levels of communications. Respond to callers regarding all Credit Union products and services inquiries over the phone. With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets. Note: LBS Financial is normally open for business Monday - Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership. EDUCATION & EXPERIENCE PREREQUISITES High School graduate or equivalent. Pleasant personality and phone voice, including excellent telephone manners and technique. Ability to learn quickly. Ability to use online computer terminal and standard office equipment. Ability to multitask. Ability to retain simple and complex Credit Union policies and procedures. Call Center experience preferred. Customer service experience preferred. BENEFITS & TOTAL REWARDS Critical Illness, Accident Insurance, and Hospital Indemnity Healthiest You Teladoc Services Employee Assistance Program PTO and Sick Time 401(k) and Roth(k) Retirement Plans Opportunity to qualify for fully funded Pension Plan Educational Reimbursement Paid Volunteer hours Loan discounts and free branch services Discount entertainment, movie tickets, travel, car rentals, and much more Wellness Benefits start 1st of the month following 30 days of employment #J-18808-Ljbffr LBS Financial Credit Union
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