Room Attendant

Hilton Garden Inn Steele Creek | 4936 Trojan Dr., Charlotte, NC 28278

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels , we are seeking a Room Attendant to support our housekeeping team to create a positive experience for guests by ensuring that rooms are clean and welcoming, back-of-house areas are clean, stocked, and well-maintained, providing high quality service. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

Cleaning and Maintenance:

• Perform general cleaning tasks, including vacuuming, sweeping, mopping, and dusting in hallways, stairwells, and public spaces.
• Empty trash receptacles and replace liners.
• Maintain cleanliness and organization of storage areas and housekeeping carts.
• Clean and maintain hotel amenities, such as lobby areas, restrooms, and fitness centers.
• Ensure all cleaning supplies are stocked and report shortages to the supervisor.

Guest Room Support:

• Assist housekeepers in preparing guest rooms, including making beds, replenishing linens, and ensuring rooms meet hotel standards.
• Collect dirty linens and deliver clean ones to the designated laundry area.
• Handle guest requests promptly and effectively to ensure guest satisfaction.
• Report maintenance or repair issues in guest rooms to the appropriate department.

Assistance to the Housekeeping Team:

• Respond to housekeeping team requests for supplies, linens, and equipment.
• Assist with the removal of trash, dirty linens, and debris from floors and hallways.
• Help maintain inventory of housekeeping supplies and inform the supervisor of shortages.
• Collaborate with the team to ensure efficient and timely completion of tasks.

Safety and Security:

• Follow hotel safety and security procedures to maintain a safe environment for guests and employees.
• Report any suspicious activities, safety hazards, or emergencies to the appropriate personnel.
• Follow proper procedures for handling lost and found items.

Education, Skills and Abilities:

• Education: High school diploma or equivalent.
• Experience: Prior experience in a similar role is preferred but not required, training provided.
• Communication Skills: Ability to interact professionally with guests and team members.
• Attention to Details: Strong organizational skills to maintain cleanliness standards.
• Flexibility: Willingly to work various shifts, including weekends and holidays.
• Team Player: Ability to work both independently and collaboratively with hotel staff.
• Cleaning Knowledge: Understanding of cleaning techniques and equipment use is a plus.

Physical Requirements:

• Ability to stand, walk, push, pull and lift for extended periods of time.
• Ability to lift and carry up to 50lbs.
• Frequent bending, kneeling, and reaching.
• Comfortable working in both indoor and outdoor areas as needed.

Ready to Join the Team?

Apply today, we look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.