Front Desk Coordinator

JOB TITLE : Front Desk Coordinator (Patient Relationship Coordinator) EMPLOYER : Limitless Male Medical DEPARTMENT : Front Office REPORTS TO : Operations manager Position Summary The Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment. This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy. The PRC plays a critical role in ensuring every patient interaction is smooth, informed, and aligned with our commitment that “Performance Meets Care.” THE LIMITLESS WAY IN ACTION Excellence: Create a professional, welcoming environment and anticipate patient needs Empowerment: Help patients feel confident, informed, and supported in their care journey Expertise: Communicate clearly and accurately about services, processes, and next steps Efficiency: Respect patients’ time through organized scheduling and streamlined workflows Empathy: Foster a respectful, judgment-free experience where patients feel understood Primary Responsibilities Patient Experience & Engagement Greet and engage patients with professionalism, positivity, and respect Ensure patients feel welcomed, informed, and supported throughout their visit Provide clear, simple communication regarding appointments, services, and next steps Support a consistent, high-quality experience across all patient interactions Clinic Flow & Coordination Manage scheduling to optimize patient flow and clinic efficiency Ensure accuracy of appointment types, timing, and provider alignment Prepare for upcoming clinic days by reviewing schedules and patient needs Coordinate with clinical staff to minimize wait times and support timely rooming Front Office Operations Check patients in and out accurately, including documentation and payment processing Maintain accurate and up-to-date patient records within EMR and CRM systems Support billing follow-up, including communication on outstanding balances Assist with administrative tasks that support daily clinic operations Patient Communication & Follow-Up Contact new patients to schedule appointments and provide necessary information Confirm upcoming appointments and support rescheduling as needed Communicate patient needs, requests, and follow-ups to appropriate team members Assist in ensuring patients stay connected and engaged with their care plans Team Collaboration & Cross-Functional Support Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience Support team members as needed to maintain clinic flow and patient satisfaction Assist with room readiness, inventory awareness, and general clinic organization Contribute to a positive, team-oriented culture with shared accountability LIMITLESS WAY STAFF EXPECTATIONS Take ownership of each patient interaction and ensure no patient feels overlooked Communicate clearly, set expectations, and follow through consistently Demonstrate professionalism, confidence, and a patient-first attitude Work collaboratively with a unity of purpose, supporting team members across roles Contribute to the overall success of the clinic through engagement, accountability, and teamwork Requirements QUALIFICATIONS Strong interpersonal and communication skills Highly organized with attention to detail Ability to multi-task in a fast-paced, team-oriented environment Proficient in EMR, CRM systems, and Microsoft Office Professional, positive, and patient-centered mindset Additional Information This role may support cross-functional tasks within scope of training and clinical needs The PRC contributes to clinic success through patient engagement, operational excellence, and team collaboration The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Competitive salaries and benefits Opportunities for growth and development PTO accrual Health, Vision, and Dental Available with HSA & FSA options Employee appreciation and recognition 401K option Limitless male clothing discounts Company paid LTD & employee life insurance Employee discounts on treatments, supplements and products No nights, no weekends #J-18808-Ljbffr