ServiceNow Architect

Role Description

Improvix Technologies is seeking a ServiceNow Architect to lead the implementation and optimization of ServiceNow enterprise platform modules within our federal program. The ideal candidate will possess deep expertise in designing and delivering complex ServiceNow solutions, integrating advanced modules, and leveraging the platform for enhanced organizational efficiency. Knowledge of integrating AI capabilities into the platform is a strong bonus.

This role demands a hands-on architect with a proven track record in implementing enterprise-level modules and managing ServiceNow custom applications. The candidate will also support Windows Server implementation and upgrades to align with evolving technical requirements.

Key Responsibilities

• Architect and implement ServiceNow platform solutions across multiple modules, including:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Hardware Asset Management (HAM)
  • Software Asset Management (SAM)
  • Human Resources (HR)
  • Strategic Portfolio Management (SPM)
  • Governance, Risk, and Compliance (GRC)
  • Security (ServiceNow Vault)
  • Automation Engine
  • Configuration Management Database (CMDB)
• Design, develop, and deploy custom applications within ServiceNow tailored to federal requirements.
• Integrate AI-driven solutions into ServiceNow modules to enhance automation, predictive analysis, and decision-making.
• Develop and maintain integrations with other enterprise systems using APIs, web services, and middleware technologies.
• Oversee Windows Server implementation, upgrades, and integrations as required by the environment.
• Lead workshops and technical discussions with stakeholders to define platform requirements and align ServiceNow solutions with organizational goals.
• Collaborate with cross-functional teams, including developers, administrators, and stakeholders, to deliver optimized ServiceNow capabilities.
• Ensure platform compliance with federal security and operational standards, including NIST and FISMA.
• Provide technical mentorship to junior team members and ensure best practices in architecture and development.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.
• 7+ years of combined hands-on ServiceNow experience, with at least 2 years of ServiceNow Architect experience including platform architecture and enterprise module implementation.
• Proven expertise in deploying ITSM applications with experience in at least one other module such as ITOM, HAM, SAM, SPM, HR, Security (Vault), GRC, Automation Engine, and CMDB.
• Ability to provide total release management - Experience completing release cycle management, leading code reviews, diligently conducting environment management, update set deployment, conducting security best practices, create documentation for releases during Agile Sprint cycles and track any dependencies.
• 5+ years expertise as a ServiceNow developer, with strong experience in:
  • ITSM Catalog and process flow automation
  • Custom application development and cross-scope solutioning
  • Portal development
  • Deep understanding of JavaScript and ServiceNow scripting objects
  • Experience with implementing security controls
• Familiarity with federal standards and requirements, including compliance frameworks.
• Certifications: CSA (Certified System Admin), CAD (Certified Application Developer), and at least one CIS (Certified Implementation Specialist) certification.

Preferred Qualifications

• An understanding of AI/ML technologies and their application within ServiceNow.
• Experience with REST/SOAP APIs, MIDserver configuration, and Integration Hub.
• Familiarity with DevOps principles and integration into ServiceNow.

Benefits

• Competitive compensation and performance-based incentives
• 401(k) with company match
• Three weeks of paid annual leave that increases with tenure
• Comprehensive medical, dental, and vision insurance
• Life insurance and disability coverage
• Transit and commuting benefits
• Professional development and paid training opportunities