Test Center Administrator (FT)

Job Title Test Center Administrator Reports To Test Center Manager Department Test Center Location Las Cruces, NM Job Overview The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. TCAs verify candidate identification, monitor exams, and maintain strict policies to uphold the highest standards for exam integrity. Perks 12 paid holidays annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves or overnight shifts Paid training Sick time prorated based on start date 401(k) Employee Assistance Program Vision coverage FSA Availability Schedule Full time – Hours will vary Flexible scheduling, including Saturday availability and occasional evening hours; Sunday hours possible Responsibilities Maintain and apply expert knowledge of test center policies, practices, and procedures Greet examinees and verify identification Perform required security checks, including use of wands Continuously monitor candidates as they complete exams Report and resolve candidate issues with urgency Maintain a secure environment and materials in the test center at all times Ensure every candidate receives a fair and comfortable testing experience Report any occurrences outside company guidelines Be flexible with scheduling based on Prometric days of operations Represent Prometric's vision, mission, and values Safeguard the test center from misconduct Digitally scan and record candidate fingerprint identification, if applicable Qualifications Education : High school diploma or equivalent required; college experience a plus Experience : Minimum of one year of customer service experience in person (call center, retail, restaurant, etc.) Must be 18 years of age or older to qualify Skills : Professional and effective communication; accurate report writing; multitasking with small tools; familiarity with Microsoft Windows-based programs (MS Office, Outlook, etc.) Physical Requirements : Ability to bend, stoop, and lift up to 40 pounds; remain stationary for extended periods; move through the test room every 8–10 minutes; adjust computer screens and view testing room via monitors; maintain laboratory and office computers safely Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. #J-18808-Ljbffr