Pharmacy Nurse Care Coordinator

Pharmacy Nurse Care Coordinator

At Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting, and other hematologic disorders, and to their families.

As the Pharmacy Nurse Care Coordinator, you will provide advanced clinical coordination for patients with bleeding disorders. In this role you will support individualized treatment plans, manage complex patient cases, and collaborates closely with IHI physicians and multidisciplinary teams. The coordinator plays a key role in adherence monitoring, insurance navigation, and specialty-medication logistics.

• Instructs pharmacy patients on factor dosing, new product education, assess patient needs and direct patients to immediate care when necessary. Provide detailed patient education on medication administration, bleed recognition, and emergency protocols.
• Coordinate complex patient cases, facilitate triage and prompt communication of nursing assessments to providers and ensure accurate electronic medical record (EMR) documentation.
• Provides effective cooperation and communication with other team members in the pharmacy and billing departments to ensure all patient needs are met and financial risks to the IHI are minimized.
• Works with pharmacists to support individualized dosing plans and factor-utilization reviews.
• Identifies trends in patient care and needs and make recommendations/implement programs to improve patient services.
• Monitor adherence, factor usage, and bleed tracking including Infusion log review and education.
• Conducts home visits and needs assessments.
• Monitors and facilitates factor order completion and non-factor prescriptions.
• Assists with home-infusion training and troubleshooting.
• Assists with scheduling clinic visits, follow-ups, and telehealth appointments.
• Supports patients in understanding treatment plans and bleed management instructions.
• Document patient interactions, refill requests, and care-coordination activities in the EMR.
• Assists the pharmacy team in with collecting clinical data (bleed logs, factor usage, adherence).
• Maintains accurate patient records and communication logs.