Remote Student Success Advisor

Cengage Group in Portland, OR is hiring a Tier 2 Student Advisor to deliver personalized, high-quality customer support in a fast-paced, solutions-driven frontline role. You will manage a high volume of inbound and outbound contacts through case management software, phone and chat, own the customer journey from first contact to resolution, de-escalate concerns with empathy, and document interactions across multiple systems to ensure accurate, complete records. #J-18808-Ljbffr