Room Attendant

DESCRIPTION

POSITION TITLE: Room Attendant

REPORTS TO: Executive Housekeeper / General Manager

ABOUT HAMPTON INN & SUITES COLUMBUS SCIOTO DOWNS The Hampton Inn & Suites Columbus Scioto Downs, managed by Vista Host Management & Development Company, is located adjacent to the popular Scioto Downs Racino, offering easy access to gaming, dining, and live entertainment. With over 80 modern guest rooms and suites, the property provides guests with amenities such as complimentary hot breakfast, free Wi-Fi, and an indoor pool. Its convenient location just south of downtown Columbus makes it a perfect choice for business travelers, tourists, and gaming enthusiasts alike.

POSITION SUMMARY The Room Attendant is responsible for maintaining clean and orderly guest rooms, restocking amenities, and reporting any maintenance issues to ensure a high standard of service. This role requires attention to detail, efficiency, and a guest-focused attitude to create a positive, welcoming atmosphere for all hotel guests.

WHO IS THIS POSITION FOR? The Room Attendant role is best suited for someone who: • Has a keen eye for detail and takes pride in keeping spaces clean and organized. • Enjoys working independently while supporting the housekeeping team. • Is proactive, reliable, and committed to maintaining high standards of cleanliness. • Thrives in a physically active role that requires multitasking and prioritizing tasks.

WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k Program. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio.

DUTIES AND RESPONSIBILITIES Housekeeping Responsibilities • Provide a clean and safe environment for guests by cleaning and maintaining guest rooms and common areas. • Vacuum carpets, dust furniture, clean floors, and ensure all surfaces meet cleanliness standards. • Collect dirty linens and transport them to the laundry area, delivering fresh linens to room attendant carts as needed. • Restock guest room amenities, including towels, soaps, and toiletries. • Respond to guest requests in a timely manner, such as delivering extra linens or items from the front desk. • Assist with deep cleaning and organization of common areas and maintain the lobby functions. • Report any safety, maintenance, or housekeeping concerns to management. • Adhere to lost and found procedures, guest safety protocols, and hotel policies. • Acknowledge and greet guests in public spaces, anticipating and addressing their needs. General Responsibilities • Ensure efficient completion of daily room cleaning assignments in a timely manner. • Use supplies and equipment responsibly, reporting any shortages or issues to management. • Maintain a friendly and professional demeanor with guests and team members. • Follow established schedules and support other departments as needed, performing additional tasks assigned by management. • Comply with hotel safety guidelines and procedures to ensure a secure environment for guests and staff.

POSITION REQUIREMENTS • Must be able to stand for extended periods, frequently moving within and about the facility. • Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs. • Must frequently handle objects and equipment necessary for cleaning and maintenance tasks. • Basic reading and writing skills for understanding assignments, checklists, and guest requests. • Flexibility to work nights, weekends, and holidays as needed.


REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.