Toll Operations Assistant Area Manager

Job Description

Job Description

Who we are:

ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.   

Why we’re different:

ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community, care for the wellbeing of our team members and understand the importance of work/life balance.

Summary:

Incumbent provides daily operational assistance to include the supervision of toll collectors, toll agents and toll supervision while managing the revenue collection process. 

Relationships:

•    Works directly with Toll Operations Area Manager.

•    Works directly with other Toll Operations staff and Supervisors from other departments within ITRCC.

Responsibilities:

•    Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.

•    Uphold ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).

•    Provides Traffic management/operations management/customer service. 

•    Employee supervision. 

•    Performs Administrative duties (scheduling/payroll/queue/disciplinary/interviews/performance reviews).

•    Conducts = training and development and ensures learning management system compliance.

•    Provide coverage of operations when the Toll Operations Area Manager is absent.

•    Utilize company vehicles and assist in maintenance schedule and regular inspections of vehicle conditions.

•    Aids aid in emergency situations.

•    Assist in various projects at designated plazas.

•    Monitors operation and condition of ITRCC property.  

•    Monitors priority services channel, traffic, and revenue management during non-peak traffic times, major holidays, special events, and unexpected events. 

•    Provides good radio usage and communications.

•    Travel frequently across the road.

•    All other duties as assigned.

Qualifications: (required)

•    High school diploma/ GED

•    Must have proven organization skills and multi-tasking abilities

•    Previous scheduling experience

•    Must possess effective communication skills both written and orally

•    Must possess the knowledge and skill necessary to effectively perform on the job training for new hires

•    Knowledge and experience in Microsoft Word, Excel, and Outlook

•    Must possess and maintain a valid driver’s license

Desirable Experience: 

•    Associate degree in business or related field

•    3-5 years past supervision experience  

Working Conditions: 

• This position requires: (Frequent est. 5 hrs per shift)

    Frequent standing, walking and sitting

    Frequent talking and hearing

    Light physical effort

    Moderate computer usage

    Heavy phone and radio usage

    Travel time required may be up to 10%