Store Manager

Store Manager - Job Description Cabazon Outlet The Store Manager is a dynamic retail leader responsible for driving all aspects of boutique operations. This role focuses on delivering outstanding commercial results, strengthening client relationships, elevating the in-store experience, and maintaining the highest brand and operational standards. The Store Manager creates an inspiring, people-first culture that empowers the team to consistently exceed expectations. Responsibilities include, but are not limited to: Leadership & People Development Lead, inspire, and mentor a high-performing retail team, fostering a culture of accountability, collaboration, and continuous improvement. Drive recruitment, onboarding, performance management, and career development for all store staff. Deliver ongoing coaching to strengthen product expertise, sales techniques, service behaviors, and adherence to company standards. Build a passionate, service-driven team that embodies the brand’s DNA and consistently exceeds qualitative and quantitative goals. Business Performance & KPI Management Achieve and surpass all store sales targets, profitability benchmarks, and operational KPIs. Analyze key performance indicators and take proactive, data-driven actions to optimize results. Set individual sales goals, monitor performance, ensure team is compliant with company expectations and implement corrective action when necessary. Demonstrates strong time management by consistently meeting weekly and monthly deadlines (including monthly accountabilities, schedules, training checklist, payroll, etc.) Manage store budgets, staffing productivity, and cost controls to maximize revenue and operational efficiency. Client Experience & Relationship Building Deliver an elevated, personalized, and memorable client experience aligned with luxury service standards. Cultivate and grow strong relationships with top clients, overseeing effective clienteling practices and client book development. Ensure all client interactions reinforce loyalty and drive long‑term business growth. Conduct daily virtual fitting room pitches (per leadership directive) Continues ongoing education and product knowledge training; attends Train-the-Trainer sessions to further develop expertise Operations, Compliance & Store Excellence Oversee daily store operations, ensuring compliance with all corporate policies, procedures, and operational standards. Manage stock accuracy, inventory counts, replenishment processes, and loss‑prevention measures. Oversee cash handling, opening/closing procedures, reporting, and sales forecasting. Guarantee adherence to all safety, security, and regulatory requirements. Ensure corporate communication is reviewed daily and shared with the associates. Brand Image & Visual Merchandising Protect and elevate the brand image through impeccable store presentation and adherence to visual merchandising directives. Optimize product rotation, highlight key items, and support sell-through strategies, including best sellers and new launches. Ensure the boutique consistently reflects the brand’s identity and aesthetic at the highest level. Communication & Partnership Serve as the primary liaison between the store and corporate/area manager, providing insights to support product, service, and operational enhancements. Communicate business updates, performance trends, and opportunities weekly. Represent the brand as a trusted ambassador, fostering strong relationships with clients, team members, and the broader community. Requirements: Minimum 5 year of retail experience, preferably in luxury, premium, or fashion retail. Proven ability to achieve sales goals and deliver exceptional client experience. Strong interpersonal communication skills and ability to connect authentically with clients. Excellent product-presentation, styling, and storytelling abilities. Highly organized, detail-oriented, and committed to luxury boutique standards. Ability to multitask, prioritize, and perform calmly in a fast-paced environment. Strong POS accuracy and comfort with handling transactions. Professional, polished presentation aligned with brand standards. Ability to stand for extended periods and lift up to 35 lbs. Flexible availability including evenings, weekends, holidays, and peak periods. Core Competencies Ownership & Accountability: Takes full responsibility for store performance and results. Results-Driven: Demonstrates strong commercial acumen with a focus on achieving and exceeding targets. Clienteling Excellence: Naturally builds relationships and enhances customer loyalty. Leadership & Coaching: Empowers, motivates, and develops teams with clarity and empathy. Service Excellence: Upholds uncompromising service and experience standards. Brand Stewardship: Protects and elevates brand integrity through every touchpoint. Effective Communication: Communicates with clarity, confidence, and high integrity. Operational Precision: Maintains organization, accuracy, and strong attention to detail. Process Management: Implements structured systems that enhance sales execution and team productivity. People-Centric Mindset: Treats team members and clients with professionalism, respect, and genuine care. #J-18808-Ljbffr CH Carolina Herrera