Account Manager

Join Our Team in Raleigh, NC!

Are you ready to take the next step in your career with a dynamic role in the heart of Raleigh, NC? We are seeking a dedicated professional to develop and maintain strong client relationships, ensuring customer satisfaction and contract compliance. This is a hybrid role within the Wake County Public School System, offering a unique opportunity to make a significant impact in a fast-paced environment.

Key Responsibilities

• Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance.
• Coordinate with recruiting teams to source, screen, and onboard qualified candidates across various roles.
• Manage scheduling, assignments, and workforce adjustments to meet client demands.
• Monitor employee attendance, performance, and conduct, addressing issues promptly with HR support.
• Conduct regular client check-ins, site visits, and quality assurance reviews.
• Track and report on KPIs, including fill rate, time-to-fill, turnover, and client satisfaction scores.
• Assist in developing staffing plans, recruiting strategies, and retention initiatives.
• Resolve client escalations, employee conflicts, or service delivery concerns professionally.

Requirements

• Proven success in managing client relationships and delivering staffing solutions.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Knowledge of labor compliance, safety standards, and workforce scheduling practices.
• Proficiency in Microsoft Office Suite.
• Ability to travel locally for client visits and workforce management.
• US Citizen or Green Card holder.

Preferences

• Bachelor's degree in Business, Human Resources, or related field preferred; equivalent work experience accepted.
• Experience with ATS/CRM platforms (e.g., JobDiva, Bullhorn, etc.) is a plus.

Ready to make a difference in Raleigh? Apply now and become a key player in our team!