Unarmed Residential Security Officer

Job Description

Job Description

Secure Net Alliance is hiring a Security Officer for a gated residential community in Woodland Hills. The assignment includes staffing the gatehouse, conducting property patrols, and assisting residents and visitors. We’re looking for someone who shows up ready to work, communicates clearly, and stays professional when handling access disputes or responding to incidents.

Responsibilities

• Staff the gatehouse. Monitor the entrance and answer the site phone. Greet residents and visitors courteously, document calls and requests, and refer lockouts, access exceptions, and other matters to the appropriate team.
• Screen visitors and deliveries. Verify authorization and destination before admitting guests and delivery drivers, including food and parcel deliveries. Issue guest parking passes as authorized and record every screened guest and delivery vehicle in the Daily Activity Report (DAR).
• Patrol the property. Conduct assigned foot and golf cart patrols while maintaining gatehouse coverage. Check garages, parking areas, roadways, gates, building approaches, designated vacant-unit checkpoints, and common areas. Record checkpoint activity and report damage, hazards, unsecured doors, and missed checks.
• Secure amenities at closing. Courteously clear and lock designated pools, fitness areas, restrooms, and sports courts. Verify that gates and doors latch, document each check, and report any area that cannot be secured.
• Monitor parking. Check permits and document violations such as blocked garages, fire-lane parking, and unauthorized parking. Follow site procedures for notices and tow requests, and verify authorization before signing any tow paperwork.
• Respond to incidents. Follow site procedures for unauthorized entry, suspicious activity, maintenance hazards, and emergencies. Keep the post covered, call emergency services when needed, and promptly notify supervision.
• Complete accurate reports. Record patrols, access activity, parking issues, maintenance concerns, and shift updates in the DAR. Complete a separate Incident Report for each incident, take photos when safe and appropriate, and share operational updates through Connecteam.
• Maintain post coverage and complete shift handoffs. Arrive on time in full uniform, check assigned equipment, and use Connecteam to record actual work time. Brief the incoming officer directly, transfer keys and equipment, and report late or missing relief to supervision.

Qualifications

• Current California BSIS Security Guard Registration (Guard Card) required.
• Ability to follow written post orders, use a smartphone for reporting, and write clear, factual reports.
• Dependable attendance, professional communication, and sound judgment when assisting residents, visitors, and vendors.
• Residential security, gatehouse access control, or patrol experience preferred.

Schedule and Uniform

The community is staffed 24 hours a day. Include the days and shifts you can reliably work when applying, including any daytime, evening, overnight, or weekend availability. Multiple shifts are available.

Officers report in the assigned SNA uniform with shirts tucked in and all-black boots, undershirt, socks, and belt.