Hospitality Director
Chick-fil-A
Modeling Vision and Values
Model the 105 & Lonestar Pkwy Vision and Values with guests and team members.
Responsibilities
Lead, train, and support the three focus areas of the "winning hearts everyday strategy": Great Food, Fast and Accurate Service and Genuine Hospitality.
Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.
Create weekly, monthly, and annual sales goals for inside sales, curbside, and 3rd party sales.
Create weekly, monthly, and annual transaction goals for the front counter team.
Track performance of sales, front counter transactions, speed of service, and check average daily, monthly, annually.
Develop systems to support a hospitality first culture in which moments are created with the guests.
Recruit, select, and develop top Team Leaders and Shift Leaders for the guest experience team.
Identify and build a leadership bench to accommodate sales growth and expansion.
Track position-based training for guest experience team members while utilizing pathways to advance training depth.
Ensure front of house, dining room, and restrooms are cleaned and organized daily.
Lead and support completion of front of house and dining room cleaning checklists.
Hold team members accountable to guest experience uniform guidelines.
Ensure the parking lot and landscaped areas are clean and free of debris daily.
Model and create a friendly competition with suggestive selling strategies.
Support drive thru operations in absence of Director of Drive Thru.
Process CARES guest recovery Spotlight while following-up on all CARES with guests.
Manage relationships and follow up with all 3rd Party vendors including Grub Hub, Door Dash, Uber Eats, and Postmates.
Work Schedule
- 8 hour shift
- 10 hour shift
- 12 hour shift
- Weekend availability
- On call
- Day shift
- Night shift
Supplemental Pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Employee discount
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