Membership Coordinator

Job Description

Job Description

Membership Coordinator (Part-Time | 25 Hours/Week)

???? Sonoma County Family YMCA – Santa Rosa, CA
???? $23–$26 per hour

Are you passionate about creating welcoming, community-centered experiences? Do you thrive in a fast-paced, people-focused environment where every interaction matters?

The Sonoma County Family YMCA is seeking a service-driven Membership Coordinator to help lead our frontline membership experience. In this role, you’ll be a key part of building strong relationships, supporting staff, and ensuring every member and guest feels valued and connected.

Why You’ll Love This Role

At the Y, we’re more than a workplace—we’re a community. Our culture is rooted in inclusivity, growth, and purpose. You’ll have the opportunity to make a meaningful impact every day while developing your leadership skills in a supportive, mission-driven environment.

Schedule & Availability

This is a part-time position (approximately 25 hours per week) with a flexible, variable schedule .

✅ Candidates must be available to work a variety of shifts, including:

• Early mornings
• Afternoons
• Evenings
• Weekends

This flexibility is essential to support our members and operations across all hours of service. 

What You’ll Do

As a Membership Coordinator, you’ll play a leadership role in ensuring an exceptional member experience. Key responsibilities include:

• Support, train, and guide Membership staff and Welcome Center Attendants
• Help manage schedules and day-to-day operations
• Coordinate financial assistance programs and scholarship awards
• Foster membership growth and retention through relationship-building
• Oversee accurate data entry and membership records
• Support events, promotions, and community partnerships
• Respond to member needs and assist in resolving concerns
• Step in to provide leadership in the absence of the Membership Director

You’ll be at the heart of creating a welcoming, organized and engaging environment for all. 

What We’re Looking For

• 3+ years of customer service or supervisory experience
• Strong communication and relationship-building skills
• Organized, detail-oriented, and able to multitask
• Comfortable working in a fast-paced environment
• Friendly, outgoing, and inclusive approach to service
• Proficiency with computers and data systems

Bonus if you bring experience with CRM systems and Microsoft Office Suite!

Perks & Benefits

• Free YMCA membership
• Reduced program fees
• Free childcare
• Flexible scheduling
• Paid sick time & floating holidays
• Retirement contribution (10%)
• Wellness programs & employee assistance
• Ongoing training and career development opportunities

Ready to Make an Impact?

If you’re looking for a role where you can lead, connect, and grow —all while supporting a mission that strengthens our community—we’d love to meet you.

???? Apply today and help us create a place where everyone belongs.