Public Relations and Digital Reputation Manager

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!Pay Range: $90k-107k baseESSENTIAL FUNCTIONSPublic Relations & Reactive Media Support – Serve as the day-to-day contact for PR, reputation management and communications agency partners, leading execution of public relations strategies.Support reactive media relations efforts by researching inbound requests, gathering background information, and preparing executive summaries and draft responses.Coordinate approval workflows for media responses, press materials and reactive communicationsAssist in executing proactive public relations campaigns aligned to company priorities and brand objectivesSupport development of press releases, messaging materials and external communications contentMonitor media coverage and contribute to monthly communications and KPI reportingDigital Reputation Management – Operationalize reputation management strategies to support 30 market locations, partnering with cross-functional teams to support reputation improvement initiativesMonitor online sentiment, SERP visibility, review trends and reputation risks across platforms including Google Reviews and other consumer review channelsLeverage digital tools to identify trends, risks and opportunities and contribute insights and recommendations that improve sentiment, ratings and overall brand perceptionStorytelling & Content Support – Serve as an internal journalist by identifying and developing external storytelling opportunities across the organizationConduct interviews and gather information to develop feature stories, executive narratives and newsroom contentSupport ongoing brand narrative development for Progress Residential and BHContribute content for owned channels, including newsroom and LinkedIn support as neededProcess & Cross-Functional Coordination – Maintain PR policies, processes and standard operating procedures, ensuring communications activities align with established approval processes and brand standardsQUALIFICATIONSBachelor’s degree in Public Relations, Communications, Journalism or related field8+ years of experience in corporate communications, public relations or reputation managementStrong experience supporting reactive media relations and online reputation management initiatives.Familiarity with reputation monitoring and media intelligence tools such as Meltwater, SEMrush, Cision, Muck Rack, Brandwatch or similar platformsExcellent writing, editing and research skills with strong attention to detailExperience coordinating agency partners and managing multiple projects simultaneouslyAbility to analyze data and trends to develop actionable recommendationsStrong judgment and ability to manage sensitive or high-visibility issues professionallyExperience working cross-functionally in a fast-moving corporate environmentCorporate communications and reputation management experience strongly preferredBH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. #J-18808-Ljbffr Bh