Support Associate IV

Job Description Under the direct supervision of the Contract Management Team, perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, utilizing office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents. Utilize the current TDIS-PD and PRISM computer operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes. Must be able to perform quality checks for standard fee information on individual applications. Due to the nature of the government contract requirements and/or clearance requirements, U.S. Citizenship is required. Key Responsibilities Receive undeliverable passports, request issued applications from QC, research mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise. Assist the Government Personnel with inquiries from Congress, Headquarters, White House, and other Government agencies. Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD). Provide research and preliminary recommendations concerning PFBD. Maintain various PFBD data bases (PFBD CPC data base, PFBD SharePoint site). Assist in training lower level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures. Operate various equipment for high speed scanning. Qualifications and Experience Bachelor’s Degree (or 4 years of experience as a Support Associate Level II or III, or 4 years of experience data entering in a high volume production environment). Six (6) years of general office experience. Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook. Other qualifications: Good hand‑eye coordination. Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures. Capable of performing repetitive tasks while maintaining a high level of accuracy, such as lifting, standing, reaching, twisting, sealing envelopes, opening mail, stacking, moving/stacking boxes, un‑stapling, paper‑clipping, book printing, sorting, filing, and reading. Ability to multi‑task while paying attention to detail and accuracy. Ability to work in one place and traverse the office on a continuing basis. Ability to provide basic customer [information? incomplete]. Desired Qualifications / Non‑essential Skills Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport. Hourly Rate and Benefits Hourly Rate: $23.85 per hour. Benefits: Eligible to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar‑for‑dollar contributions made by eligible employees, up to a maximum, for their job category. 401(k) Plan and Profit Participation for eligible professionals. Paid Time Off (PTO). Paid Federal Holidays. Health & Welfare Benefits. Legal & EEO Statement Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of U.S. government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr