Phlebotomist - Part Time, Variable

Phlebotomist

Collects and processes specimens for Laboratory analysis from hospital in-patients, out-patients, nursing homes, and at times patients' homes. The Phlebotomist reports to the HVCH Lab Director and maintains a cooperative working relationship with patients, patients' families, medical staff, and interdepartmental and intradepartmental personnel.

Part Time Variable, 1st and 2nd shifts. 48-60 hours per pay Experience Preferred

Job Requirements

• High school diploma or the equivalent preferred.
• Successful completion of a phlebotomy education program or equivalent clinical experience as medical assistant or related certification preferred.
• Certification/Registration by a nationally recognized accrediting agency preferred.
• Preference given to individuals with one year experience in phlebotomy procedures.
• Must have performed a minimum of 50 successful collections at a healthcare organization.
• Excellent customer service skills.
• Empathy for the needs of patients.
• Effective oral and written communication skills.
• Treats patients and others with courtesy and respect, presenting a positive public image.
• Works well as a team member.
• Ensures confidentiality and security of patients' medical information.
• Ability to understand and follow all HVCH Laboratory Standard Operating Procedures for job duties performed.

Organizational Expectations

• Provides a positive and professional representation of the organization.
• Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
• Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and DNV standards and/or standards from other accrediting bodies.

Standards of Behavior

Adheres to the standards of behavior (ownership, integrity, professionalism, teammate, service excellence, and communication).

Five Fundamentals of Service

Adheres to the five fundamentals of service (acknowledgement, introduction, duration, explanation, and thank you) to promote quality customer service.

Service Recovery

Demonstrates a commitment to the service recovery CARE approach (Connect, Apologize, Repair, and Exceed).

Essential Functions

• Obtains blood specimens and collects nonblood specimens such as urine, throat swabs, and nasal swabs for laboratory testing.
• Checks test requisitions against orders entered in the LIS to assure correctness and completeness prior to collecting samples. Corrects discrepancies when found.
• Verifies positive patient identification by utilizing two approved patient identifiers.
• Performs venipunctures and capillary sticks using the aseptic technique and in accordance with department procedures.
• Ensures that specimen requirements are met at the time of collection and maintains specimen integrity.
• Coordinates the collection of scheduled/timed tests.
• Administers oral glucose solution when directed by technical personnel.
• Initials, dates, and times all collections. Collects and receives all specimens collected in LIS system according to the information documented on the specimen tube.
• Accessions and processes specimens to prepare them for laboratory testing.
• Verifies specimen integrity and adheres to established procedures for rejection of unacceptable specimens.
• Measures the total volume of all 24-hour urine reference lab tests and records appropriately.
• Prepares specimens for reference laboratory transport including but not limited to entering requisitions if needed.
• Answers telephone calls. Answers general questions concerning test orders and collection; faxes reports as needed; takes messages or routes calls to appropriate individuals.
• Resolves ambiguous and/or unusual test orders by contacting the physician of the order, pathologist, nursing station, reference laboratory, or lab director. Refers unresolved orders back to the originator for further clarification before collecting samples or processing specimens. Makes the director aware of unresolved orders.
• Monitors phlebotomy status in LIS to ensure all orders have been processed.
• Monitors LIS fax log for errors.
• Monitors status of printers in the LIS system.
• Processes patient reports and assures distribution to appropriate ordering physician and facility.

Nonessential Functions

• Performs other related duties as assigned.
• May be assigned to train new employees or phlebotomy students.
• May be assigned to various clinical areas to assist with specimen processing/collection.
• Contributes to the general laboratory functions and institutional needs.
• Attends department staff meetings, if conducted, when scheduled.
• Maintains compliance and registration/certification status.
• Keeps work area neat and clean, and restocks daily supplies. Checks supply inventory.
• Reviews billing reports for accuracy.
• Enter miscellaneous reference lab charges.
• Review HIS error reports.
• Participate in health fairs.

Functional Demands

Working Conditions and Physical Environment

• Works in a patient care setting where there is potential exposure to blood, body fluids, infectious materials; and electrical, fire, chemical, physical contact and equipment hazards.
• Fast-paced setting with rapid patient turnover.
• High patient traffic.
• Close-quartered and shared work space.
• Sufficient mobility to negotiate physical plant.
• Strength and endurance sufficient enough to perform physically for long periods of time without sitting (four to eight hours). May include: walking; lifting 25 50lbs with or without assistance; bending; twisting; standing; sitting; reaching; stair-climbing and descending.
• Physical dexterity and psychomotor skills to respond adequately and appropriately to routine and emergency patient care needs in an ambulatory setting.
• Visual and auditory capabilities sufficient to read information and respond to patient care needs.
• Ability to work in a computerized environment that includes prolonged sitting and use of keyboard, mouse, and monitor.
• Cognitive ability to accurately observe, analyze, and interpret general and technical data both verbal and written to accurately communicate this information.