Cashier Supervisor/Assistant Front-End Manager

Job Description

Job Description

SUMMARYMahoney's is a family-owned and operated independent garden center with 7 retail locations in the Greater Boston Area and Cape Cod. For over 60 years, we have taken pride in offering the highest selection of quality plants, yard products, and gardening accessories – with outstanding customer service to match!We employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork. We provide an opportunity for personal and professional growth and a great employee discount, as well!ObjectiveThe Assistant Front-End Manager is responsible for supporting the Front-End Manager maintain efficient and effective register transactions for all store terminals, conduct company approved trainings for POS and policy updates, ensuring that cashiers continually engage with customers and execute all tasks in accordance with company policy. Continual oversight of all open registers is required to assist cashiers as needed with complex register transactions, customer inquiries, functionality issues and scheduled spot absences. Additional communication with store level management is required to review weekly schedules and matters related to cashier performance.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Monitor front-end register operations primarily the functionality of registers, assisting associates with manual transactions, troubleshooting solutions, and communicating issues to the proper channelsEnsure that cashiers are engaging with customers in accordance with company policies and procedures, assisting customers with product location knowledgeCreate and maintain scheduling of cashiers to ensure store is efficiently staffedProvides POS related training materials and demonstrations to new employees, while providing on-going training and updates for current employeesMaintain front-end store appearance of the registers, directing the cleaning and replacement of returned, broken and damaged itemsOperate register terminals as needed, completing all related register functions including the activating, counting, and balancing of POS drawers to maintain proper cash and accurate POS transactions on a daily basisPrepare register banks for daily submission to the cash office, completing the counting and reconciliation process for all banks in accordance with company policy and standards in support of the Inventory Control AssociateSupport the movement of inventory by supporting department managers and associates in the loading and unloading of products as neededComplete all other tasks as assigned by store management COMPETENCIESWell-OrganizedStrong written and verbal communication skillsCustomer FocusAbility to maintain effective working relationshipsinitiative/Ability to learn PREFERRED EDUCATION AND EXPERIENCEDemonstrated progressive responsibility in retail store operations with work or personal experience in the horticultural or gardening fields preferred. 3+ years' experience working with a POS system required, Counterpoint preferred. Working knowledge of Microsoft Office Suite preferred. Demonstrated customer service skills. High School diploma or GED required.WORK ENVIRONMENTThis job operates in an active retail store environment. This job may be either indoors or outdoors or both.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the jobWhile performing the duties of this job, the employee is regularly required to stand, walk, climb, stoop, kneel, crouch and/or crawl. This position regularly requires the ability to lift and/or move objects weighing between 30 and 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.These activities may be performed with or without reasonable accommodation.POSITION TYPE / EXPECTED HOURS OF WORKFlexible hours. Days and hours of work vary by schedule and season. Must be available to work evenings, weekends, and holidays.EEO STATEMENTMahoney's provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.