Renewals Specialist

Renewals Specialist

Oakland, California, United States

Everlaw is seeking an experienced Renewals Specialist to begin our journey toward a contract renewal center of excellence. You'll be the first hire in pursuit of a larger, specialized team, to prove out the concept of opportunity management efficiency. You'll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. You'll partner with Customer Success Managers, Account Executives, Strategy and Operations, Legal and Finance experts to forecast, manage and close renewal opportunities productively and efficiently. You'll own T?120 orchestration, renewal opportunity & quote administration, forecasting, and system hygiene across SFDC/QTC/Ironclad/Gainsight. This role is not designed to be customer facing, but you may support ad hoc with direct customer communications as needed, primarily via email. Your work will have a meaningful impact on our customers' success and Everlaw's bottom line.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we're committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you're looking for a place that values passion, integrity, thinking big, and a desire to learn, we'd love to hear from you! Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt, on-site position located in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you'll spend meaningful time getting to know your direct reports and discover what excites and challenges them.

We're excited for you to learn, grow, and contribute right away! We trust that you'll bring experience and knowledge that will uplift and uplevel the team, but we don't expect you to know everything on Day 1.

In your role, you'll...

• Become a go?to expert on our Quote?to?Cash systems, billing models, and internal tech stack (Salesforce, Gong, Ironclad, Gainsight), quickly building the context needed to manage renewals efficiently.
• Own the end?to?end T?120 renewal motion, from creating and maintaining the renewal plan to tracking milestones, coordinating internal stakeholders, and ensuring deals are executed on time.
• Drive operational close for renewals, shepherding agreements through Ironclad, confirming dates and terms, obtaining signatures, managing slips or extensions, and keeping opportunity and quote data accurate.
• Improve renewal forecast accuracy and pipeline hygiene by owning key forecasting fields (e.g., forecasted MRR, categories, stages, notes) and participating in T?120 and weekly renewal forecast rhythms as the accountable pipeline owner.
• Partner closely with AEs and CSMs to clarify quote ownership, dates, products, and amounts; manage auto?renew settings and manual renewals; support churn reporting and reasoning; and act as a billing expert for complex or edge?case customer scenarios.
• Identify and implement process improvements across renewal operations to increase efficiency, reduce risk, and elevate the overall customer experience.

About you

• You have at least 3 years of experience as a Renewals Specialist within a SaaS environment.
• You are confident working autonomously as the first member of the Renewals Specialist team, building trusted, credible relationships with cross?functional partners while modeling Everlaw's standards and values.
• You are an exceptional communicator who shares clear updates, surfaces risks early, and builds alignment across stakeholders in writing, in presentations, and in conversation.
• You are deeply customer?centric and commercially minded, using your understanding of company economics to weigh risks and tradeoffs and make sound, in?the?moment decisions.
• You are a builder at heart: you help shape the Renewals Specialist function by experimenting with and codifying processes, informing best practices and account load, and consistently delivering on?time renewals, revenue optimization, and high customer satisfaction.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for this role.

Pluses

• You are confident in using AI to expedite processes.
• You have the flexibility to travel to spend time with customers and team members.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Benefits

• The annual base salary for this position is between $68,800 - $103,200, with a bonus of between $17,200 - $25,800, representing a 80/20 compensation split. Eligibility for the commission portion is performance-based and subject to the achievement of specific performance metrics, which are governed by Everlaw's policies and incentive plans. The final offered salary will be dependent upon many factors including the candidate's experience and skills. The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront's 2021 Career Launching Companies, and ranked #2 on the " 2022 Bay Area Best Places to Work " list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company's World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through "Everlaw for Good"

Pursue Truth While Finding Yours At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you're empowered to pursue your passions, it is reflected in the work.

That's why we're committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you're looking for a place that values passion, integrity, and a desire to learn, we'd love to hear from you! ??About Everlaw We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.