Community Manager

Community Manager Job Category: Community Management Full-Time On-site East Valley Office 1750 E Northrop Blvd Chandler, AZ 85286, USA Job Details Description Are you dedicated to delivering exceptional service and truly making a difference? If you are looking to join a team that takes pride in a high‑performing culture, with specific focus on empowering employees to reach their highest potential, you may have found your perfect fit with Associated Asset Management (AAM). Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master‑planned, single‑family, condominium, active adult, and urban high‑ and mid‑rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts. Position Responsibilities Read, review and have a strong understanding of Association governing documents, including CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; partner with AAM's Management Team to ensure compliance. Interact with homeowners, vendors and service providers to promote and maintain high‑quality customer service in both the Association and AAM. Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies. Solicit, negotiate and execute contracts for Association vendors and service providers. Prepare and submit bid specs and work orders to vendors/service providers as needed. Plan, budget, advertise, execute and attend Association events with Boards/Committees approval. Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM. Review, analyze and present monthly management/financial reports to appropriate parties; identify and resolve discrepancies in reports with accounting. Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data. Review, modify, code and approve Association invoices. Schedule, organize and facilitate annual Board of Directors meetings and other special meetings, providing leadership and professional guidance as required by Association policy and Arizona law. Interview, hire and train employees as needed; coach AAM employees regarding job performance and expectations; terminate employment relationships when required. Exhibit a proactive approach to management; provide leadership in planning future growth. Perform other duties as directed. Knowledge, Skills and Abilities Excellent interpersonal skills: outgoing, communicative, socially oriented, poised, effective in groups, articulate, persuasive, strong public speaker. Time management: ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. High attention to detail. Experience working with HOA's or other entities involving knowledge and enforcement of governing documents. Exceptional organization and tracking skills. Ability to function efficiently in a high‑volume, fast‑paced environment. Proficient use of computer programs and company database systems, including Microsoft Office, internet, and e‑mail systems. Collaborative and cooperative work within the department and with other departments. Physical Demands and Work Environment Must be able to work evenings and weekends as needed for meetings and emergencies. Utilize personal automobile for commuting to and from assigned communities. Walk/drive communities to inspect common areas per management contract. Sit and stand for moderate periods of time. Qualifications Education Required: High School diploma or equivalent. Experience Required: 2 years full‑time, paid professional experience as a Community Manager/Property Manager, including proven customer service with a strong emphasis on problem‑solving, knowledge and enforcement of governing documents, contract administration, vendor management, meeting facilitation, in‑depth knowledge of budgets, financial administration, general accounting, preferably in the HOA industry. Valid driver's license. Preferred Licenses & Certifications: CMCA, CAASP, CAAM. Behaviors (Required) Dedicated: Devoted to a task or purpose with loyalty or integrity. Detail Oriented: Capable of carrying out a task with all necessary details to get it done well. Team Player: Works well as a member of a group. Motivations (Preferred) Flexibility: Inspired to perform well when given the ability to set your own schedule and goals. Ability to Make an Impact: Inspired to contribute to the success of a project or the organization. Self‑Starter: Inspired to perform without outside help. Work‑Life Balance: Inspired to perform well by having ample time for pursuits outside of work. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr